Public liability insurance
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Branch handbook
Introduction 9
Volunteer standards and good practice 29
- Branch Volunteer On-Boarding Process
- Volunteer Code of Conduct
- SSAFA BRAVE Standards
- Volunteer Roles and Responsibilities
- Volunteer Safety Handbook
- Volunteer Commitment
- Becoming a Volunteer
- Induction Checklist
- Our Commitment to You
- Branch Connection - Guide for Service Volunteers
- Guidance for Branch Chairs: Connecting non-Community Engagement Volunteers with Branches
- Guidance for Branch Contact Volunteers
- Branch Connection - Welcome Email from the Branch Chair Template
- Internal SSAFA Reward and Recognition
- Volunteer Wellbeing and Support
- Support, Supervision and Mentoring
- Training Platform
- GoAssemble - For Everyone
- GoAssemble - For Volunteer Managers
- Other Roles within SSAFA
- Skills Development
- Volunteer Recognition Programs
- Awards and Honours
- Volunteer Support Network
- Feedback and Suggestions
- Support & Supervision Framework for Branch Volunteers
- Guidance for Branch Chairs: Connecting non-Community Engagement Volunteers with Branches
- Lone working
- Branch Connection/Branch Contact - Employee Guide
Community engagement 3
Policies and governance 13
- Volunteer Policy
- Safeguarding Policy
- Volunteer Driver Policy and Guidance
- Data Protection Policy
- IT Policy
- Complaints Policy
- Boundaries Guidance for Volunteers
- Volunteer Expenses Policy
- Manual handling policy
- Photography guidelines
- SSAFA Branches - Use of funds for Community Engagement
- Branch Honorary Life Membership
- Use of funds additional guidance
Events and activities 9
Brand, marketing and communications 23
- Brand guidelines
- Brand messaging and numbers
- Celebrity ambassadors
- Community marketing news
- Contact details for external audiences
- Crisis comms
- Design templates
- Download ready-to-use templates
- How to create a PDF on the Marketing Hub
- How to get materials printed
- How to order a branded poppy wreath
- How to place an order on the Marketing Hub
- How to set up a Marketing Hub account
- How to source and buy branded merchandise
- Internal communications
- Logos
- Maps
- Marketing Hub
- Marketing Hub FAQs
- Media and public relations (PR)
- Public affairs
- Stationery and office supplies
- Whatever
Media (photography, video etc.) 14
- Content ideas
- Branch microsite
- Introduction to social media
- Media and public relations (PR)
- Photography guidelines
- QR codes
- Social media policy
- The role of your Regional Marcomms Manager
- The role of your Regional Marcomms Manager
- Social media upskilling for DMVs
- Storytelling
- Video content
- X
Fundraising 22
- Collections, due diligence
- Collections guidance for volunteers
- Corporate engagement
- Face-to-face fundraising FAQs
- Face-to-face fundraising in your region
- Fundraising code of practice
- Fundraising support in Scotland
- Fundraising Together Policy
- Fundraising policy
- Gift Aid
- Gifts in Wills
- In memory giving
- Legacy fundraising policy
- Lottery
- Payroll giving
- Philanthropy
- Raffles
- Regional statutory funding
- SSAFA Shop
- Supporter engagement
- Why do we fundraise?
- Will writing services (free!)
Meet your regional team 12
- For Branch Volunteers in Scotland
- For Branch Volunteers in the North Area
- For Branch Volunteers in the Central Area
- For Branch Volunteers in Wales
- For Branch Volunteers in the South West Area
- For Branch Volunteers in the South East and London Area
- For Volunteers in Northern Ireland
- For Volunteers in Republic of Ireland
- For Volunteers in Overseas
- The role of your Community Engagement Manager
- Meet your Community Engagement Managers
- The role of your Volunteer Development Manager
Wider SSAFA services 18
- Welfare Operations Services Overview
- How to refer a Beneficiary to the Regional Office
- Caseworking
- SSAFA Mentoring
- Gurkha Services, SSAFA
- Serving Community Teams
- Glasgow's Helping Heroes
- Veterans in the Criminal Justice System (VCJS)
- Forcesline, SSAFA
- RAF Personal Support and Social Work Service
- The Forces Additional Needs and Disability Forum (FANDF)
- Short Breaks for Families with a Disability
- SSAFA - Stepping Stone
- Domestic Abuse Outreach
- Support Groups
- Safe to Serve
- Military Wives Choirs
- Overseas Community Health Services
Community engagement monthly bulletin 1
Other Resources
- Getting Started at SSAFA
- Volunteer Support
- Reward & Recognition
- Volunteer Learning Base and Training Courses
- GoAssemble User Guides
- Volunteer role descriptions and induction plans
- Suggestion Box
- Organisational Initiatives
- Welfare Operations Quarterly Service Activity Report
- NDP Rollout Information Archive
- SSAFA Policies & Guidance
- Caseworking
- Compass
- Northern Ireland and Republic of Ireland Casework
- Overseas Casework
- Mentoring
- Serving Community Teams
- Veterans in the Criminal Justice System (VCJS)