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SSAFA Volunteer Knowledgebase
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SSAFA Volunteer Knowledgebase
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Branch Handbook
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Training and Volunteer Development
Internal SSAFA Reward and Recognition
Updated on
Mar 24, 2026
Click here to learn more
about how we celebrate and thank our volunteers.
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Branch Connection - Welcome Email from the Branch Chair Template
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Volunteer Wellbeing and Support
Branch Handbook
Welcome
1
Who we are at SSAFA: our Mission, Vision & Values
Introduction
5
SSAFA Today
History and Impact of SSAFA
Annual Report
Who's Who - Meet Your Regional Team
SSAFA Regional Roles: Responsibilities and Collaboration Overview Guide
Getting started
6
Branch Volunteer On-Boarding Process
Volunteer Code of Conduct
SSAFA BRAVE Standards
Volunteer Roles and Responsibilities
Volunteer Safety Handbook
Volunteer Commitment
Training and Volunteer Development
7
Branch Connection - Guide for Service Volunteers
Guidance for Branch Chairs: Connecting non-Community Engagement Volunteers with Branches
Guidance for Branch Contact Volunteers
Branch Connection - Welcome Email from the Branch Chair Template
Internal SSAFA Reward and Recognition
Volunteer Wellbeing and Support
Support, Supervision and Mentoring
Community Engagement
10
The Vision for Community Engagement in Branches
Community Engagement Strategy
The role of your Community Engagement Manager
Meet your Community Engagement Managers
Brand messaging and numbers
The role of your Regional Marcomms Manager
Media and public relations (PR)
Marketing Hub
Brand Guidelines
Events team
Fundraising
6
Why do we Fundraise?
Fundraising Together Policy
Fundraising Policy
Raffles
Fundraising Code of Practice
Legacy Fundraising Policy
Extra Support
5
Contact Details
Armed Forces Abbreviations
SSAFA Jargon Buster
The role of your Volunteer Development Manager
The role of your Regional Marcomms Manager
Wider SSAFA Services
10
Welfare Operations Services Overview
How to refer a Beneficiary to the Regional Office
Caseworking
SSAFA Mentoring
Gurkha Services, SSAFA
Serving Community Teams
Glasgow's Helping Heroes
Veterans in the Criminal Justice System (VCJS)
Forcesline, SSAFA
SSAFA - Stepping Stone
Volunteer Managers
2
How to complete a risk assessment
Guidance for Branch Chairs: Connecting non-Community Engagement Volunteers with Branches
Policies & Governance
9
Volunteer Policy
Safeguarding Policy
Volunteer Driver Policy and Guidance
Data Protection Policy
IT Policy
Complaints Policy
Boundaries Guidance for Volunteers
Volunteer Expenses Policy
Photography guidelines
Other Resources
Handbook Essentials
Getting Started at SSAFA
Reward & Recognition
Volunteer Support
Branches
Caseworking
Compass
Community engagement support
Community engagement toolkit
SSAFA Policies & Guidance
Serving Community Teams
Veterans in the Criminal Justice System (VCJS)
Volunteer Role Descriptions
NDP Information Hub
NDP Volunteer Induction Pathways
Overseas Casework
Northern Ireland and Republic of Ireland Casework
GoAssemble User Guides
GoAssemble Supervisor Guides
GoAssemble Mobile App
Getting Started with Learning Base
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