Click here to learn more about SSAFA’s casework process, guidance, forms, templates, policies and regional support resources.
Caseworking
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Branch Handbook
Introduction 5
Getting started 6
Training and Volunteer Development 7
- Branch Connection - Guide for Service Volunteers
- Guidance for Branch Chairs: Connecting non-Community Engagement Volunteers with Branches
- Guidance for Branch Contact Volunteers
- Branch Connection - Welcome Email from the Branch Chair Template
- Internal SSAFA Reward and Recognition
- Volunteer Wellbeing and Support
- Support, Supervision and Mentoring
Community Engagement 10
- The Vision for Community Engagement in Branches
- Community Engagement Strategy
- The role of your Community Engagement Manager
- Meet your Community Engagement Managers
- Brand messaging and numbers
- The role of your Regional Marcomms Manager
- Media and public relations (PR)
- Marketing Hub
- Brand Guidelines
- Events team
Fundraising 6
Extra Support 5
Wider SSAFA Services 10
Volunteer Managers 2
Other Resources
- Handbook Essentials
- Getting Started at SSAFA
- Reward & Recognition
- Volunteer Support
- Branches
- Caseworking
- Compass
- Community engagement support
- Community engagement toolkit
- SSAFA Policies & Guidance
- Serving Community Teams
- Veterans in the Criminal Justice System (VCJS)
- Volunteer Role Descriptions
- NDP Information Hub
- NDP Volunteer Induction Pathways
- Overseas Casework
- Northern Ireland and Republic of Ireland Casework
- GoAssemble User Guides
- GoAssemble Supervisor Guides
- GoAssemble Mobile App
- Getting Started with Learning Base