National charity
For the most up to date contact details for teams within SSAFA please share a link to our 'contact us' webpage:
Examples of how to share the national contact details link:
With external individuals seeking to contact SSAFA’s national teams.
In your Out-of-Office message for national charity enquiries.
On printed or digital materials, where appropriate.
On third-party websites, to direct users to national-level contact information.
Regional offices
We encourage volunteers to include their regional office contact details on branch products and materials. Regional offices are more accessible than individual branches or volunteers, as they have multiple employees who are available five days a week during working hours.
Business cards
Please use your personal SSAFA contact details in the top half of your card, and your regional office contact details in the bottom half. This helps future-proof the many cards you may distribute, ensuring that even if you step away from volunteering, recipients still have a reliable way to reach SSAFA.
Branch and team
There are certain occasions where it’s appropriate and helpful to use your branch or team’s contact details. These include:
Volunteer recruitment: as a "find out more" contact for local opportunities
Community engagement: when your branch is the direct point of contact for local events, donation drives, or service delivery such as breakfast clubs and walk-in surgeries
Promotional materials: especially those aimed at potential branch or team service beneficiaries, sponsors, or supporters. Note that best practice is to make more expensive promotional materials such as gazebos region specific so they can be reused across your area, and we get value for money.
Most SCT products, where local (on-base) contact is relevant and expected.
Personal work contact details
We kindly recommend that volunteers only use their personal SSAFA contact details when a personal connection is essential. This might include:
The top half of your business card, where your individual role and contact info are most relevant.
Networking with individuals or local authorities, where a direct and personal touch helps build trust and relationships.
This approach ensures clarity while maintaining professionalism and consistency across SSAFA communications.