Dedicated telesales service launched for customers who can’t visit stores (verified Nov 24 - this scheme is still available) They would prefer that customers use online ordering, but this is a viable option for those beneficiaries who are not able to access the internet.
Customers can order a delivery to their doorstep from a list of 47 essential items
Customers who wish to place an order should phone 0345 611 6111 and select option five.
Customers are able to place orders directly over the phone. The delivery is made the following day, free of charge, by a colleague from their local store.
They can:
- Choose from a ‘takeaway’ menu of 47 essential groceries with options including milk, butter, eggs, potatoes, pasta, bananas, cornflakes and flour
- Pay for delivery on their doorstep via a mobile chip and pin device
- Refuse an item on delivery should they wish to do so but every effort will be made to match the customers’ specific preferences.