Whilst this information is specifically for Energy Suppliers it may help inform you when supporting your client.
The third party deduction scheme is designed to protect claimants in receipt of income-related benefits. Third party deductions for fuel debt is sometimes called ‘Fuel Direct’. It is used when a claimant has arrears of essential household outgoings. Other methods to recover the debt must have been tried, for example negotiating different ways of paying and managing bills. There must be a real possibility of enforcement action before consideration is given to applying for a deduction.