Meet the Virtual Casework Team, who provide flexible, national support wherever it’s needed most. The team steps in across the network when local casework needs extra capacity, ensuring beneficiaries receive timely help and volunteers have the support they need.

For an overview of all Welfare Operations services please see our Welfare Operations Services pack.

For an overview of our unified model, please see our SSAFA Regional Roles: Responsibilities and Collaboration Overview guide. The infographic provides a breakdown of how our regional employees work together to support volunteers and branches.

Information on our regional teams, that support branches can be found here.