Purpose
This policy document sets out how all those conducting welfare service delivery (“casework”) shall manage conflicts of interest.
Conflict of Interest Policy & Procedure
Updated on
Caseworking
General Information 3
Casework Overview (post NDP) 8
- Details of the Casework Process
- Overview of changes to SSAFA's service delivery in the last 5 years
- Casework Process Overview in NDP Areas
- Branch Connection - Guide for Service Volunteers
- Caseworker role description
- The role of your Volunteer Development Manager
- SSAFA BRAVE Standards
- Casework Reviews (Previously Known As Quality Assurance Checks)
Casework Guidance 30
- Almonisation Process, Order of Almonisation
- Antecedent Regiment List
- Arranging a Client Visit
- Caldicott Principles
- Casework Supporting Documentation
- Caseworker's Report Best Practice Guidance
- Definitions of Cases, Visits and Enquiries
- Eligibility for SSAFA Support
- Emergency Verification of Service
- Guide - Requesting Assistance from TRBL’s Central Grants Team
- Handling Difficult Situations - Beneficiary Behaviour
- How to - Egress Switch Secure Email, accessing
- How to - Send Teams Meeting Invites to and from Go Assemble Accounts
- How to Upload Documents from a Phone or Tablet Directly to Mosaic
- Mosaic - Attachment Naming Convention
- Mosaic - Caseworkers Workbook
- Passing a Case to Regional Office
- Regional Office Verbal Consent
- Remote Casework
- Risk - Casework Risk
- Risk - Personal Safety leaflet
- Risk - Safeguarding and Risk Management
- Verification of Service
- View and accept a casework ‘task’ on Go Assemble
- Visit Checklist Guidance
- File Formats on Go Assemble
- Viewing Cases After Submission to Regional Office
- Signposting Guidance
- Conflict of Interest Policy & Procedure
- Caseworker Webinar - Handout Pack
OT Assessments 3
Casework Forms and Templates 17
- AO Business Order Form
- Assistance Providers Requirements, Matrix
- Caseworker Visit Checklist
- Client Referral Form into SSAFA
- Emergency Proof of Service Application Form
- Form 24 - Relief from VAT on goods and services for disabled people
- Leaflet - How Military Charities will use my personal information
- Leaflet - Notes for Clients
- Mosaic (CMS2) Form A
- Regional Office Contact Details
- Safeguarding Concern Reporting Form
- SAIL Referral Form
- SSAFA Beneficiary Authorisation to External Organisations
- SSAFA Data Collection Form
- Template Communications re Debt Advice
- Verification of Service Application Form
- Mosaic Fields & Documentation Checklist
SSAFA Financial Assistance and Grants Guidance 4
Meet Your Regional Team packs 14
- For Caseworkers in Scotland
- For Caseworkers in the North East and Yorkshire Region
- For Caseworkers in the North West Region
- For Caseworkers in the East of England Region
- For Caseworkers in the East Midlands Region
- For Caseworkers in the West Midlands Region
- For Caseworkers in Wales
- For Caseworkers in the South West Region
- For Caseworkers in the South East Region
- For Caseworkers in the London Region
- For Volunteers in Northern Ireland
- For Volunteers in Republic of Ireland
- For Volunteers in Overseas
- Meet Virtual Casework Team pack
Other Resources
- Getting Started at SSAFA
- Volunteer Support
- Reward & Recognition
- Volunteer Learning Base and Training Courses
- GoAssemble User Guides
- Volunteer role descriptions and induction plans
- Suggestion Box
- Organisational Initiatives
- Welfare Operations Quarterly Service Activity Report
- NDP Rollout Information Archive
- SSAFA Policies & Guidance
- Compass
- Northern Ireland and Republic of Ireland Casework
- Overseas Casework
- Branch handbook
- Mentoring
- Serving Community Teams
- Veterans in the Criminal Justice System (VCJS)