This document is a presentation from the Volunteer Conference in November 2024.
Overview of changes to SSAFA's service delivery in the last 5 years
Updated on
Caseworking
Casework Overview under NDP 3
Casework Guidance 25
- Almonisation Process, Order of Almonisation
- Antecedent Regiment List
- Arranging a Client Visit
- Caldicott Principles
- Casework Supporting Documentation
- Caseworker's Report Best Practice Guidance
- Definitions of Cases, Visits and Enquiries
- Eligibility for SSAFA Support
- Emergency Verification of Service
- Guide - Requesting Assistance from TRBL’s Central Grants Team
- Handling Difficult Clients
- How to - Egress Switch Secure Email, accessing
- How to - Send Teams Meeting Invites to and from Go Assemble Accounts
- Mosaic - Attachment Naming Convention
- Passing a Case to Regional Office
- Regional Office Verbal Consent
- Remote Casework
- SSAFA Crisis Support
- Risk - Casework Risk
- Risk - Personal Safety leaflet
- Risk - Safeguarding and Risk Management
- The OT Practice (TOTP)
- Verification of Service
- View and accept a casework ‘task’ on Go Assemble
- Visit Checklist Guidance
Casework Forms and Templates 17
- AO Business Order Form
- Assistance Providers Requirements, Matrix
- Caseworker Visit Checklist
- Client Referral Form into SSAFA
- Emergency Proof of Service Application Form
- Form 24 - Relief from VAT on goods and services for disabled people
- Leaflet - How Military Charities will use my personal information
- Leaflet - Notes for Clients
- Mosaic (CMS2) Form A
- Regional Office Contact Details
- Safeguarding Concern Reporting Form
- SAIL Client Consent Form
- SAIL Client Referral Form
- SSAFA Client Authorisation to External Organisations
- SSAFA Data Collection Form
- Verification of Service Application Form
- OT Practice Referral Form