To help everyone navigate our unified model, we have developed a SSAFA Regional Roles: Responsibilities and Collaboration Overview guide. The infographic provides a breakdown of how our regional employees work together to support volunteers and branches. 

We also have the Welfare Operations Services Overview Pack, accompanied by more personal ‘Meet Your Team’ documents. You can find out exactly who is working alongside you to support our shared mission by following these links: for caseworkers and for branch volunteers.