If you are having problems signing in to GoAssemble, this article provides some of the common ways to resolve the issue.
Error Messages
When trying to log into GoAssemble you may recieve one of the following error messages:
This is often because either you have tried to log into GoAssemble using your SSAFA O365 email, which is not possible, or your device has tried to auto fill your log in details with your O365 details.
There are a few things you can try to resolve the problem.
Use a different browser
GoAssemble works best on Google Chrome, Microsoft Edge, Safari or Firefox. If you are using a different browser, such as Internet Explorer, you may have issues signing in.
Clear the cahe on your device
Cache data stored on your device means that your device will remember certain log in detail and therefore try an use those details to sign in to GoAssemble. Saved passwords can sometimes confuse the system when logging into multiple accounts.
To avoid this we recommend you clear any saved passwords and clear your browser’s cache and cookies.
Here are step-by step instructions on how to clear your cache for different browsers:
Google Chrome: Clear cache & cookies - Computer - Google Account Help
MS Edge: View and delete browser history in Microsoft Edge - Microsoft Support
Safari: Keep your browsing history private in Safari and Maps – Apple Support (UK)
Safari in iPhone: Delete your Safari history, cache and cookies on iPhone – Apple Support (UK)
Mozilla Firefox: How to clear the Firefox cache | Firefox Help
Use Incognito mode or InPrivate mode
Try logging in using a private browsing window. This helps avoid issues caused by stored data.
Below are guides of how to do this when using different browsers:
Browse in Incognito mode - Computer - Google Chrome Help
Browse InPrivate in Microsoft Edge - Microsoft Support
Browse privately in Safari on Mac - Apple Support (SG)
Turn Private Browsing on or off on your iPhone - Apple Support
Try a different device
Using a different device, that doesn't hold a memory of previous log in details, should allow you to sign into GoAssemble.
If you are having trouble signing in to your account and the above information has not solved the issue, please contact the Volunteer Experience team at [email protected].