All volunteer details will be migrated over to GoAssemble from SAVI, regardless of role. Below is a summary of key information relating to the migration process.
Welcome Email
You will receive a welcome email once your GoAssemble profile has been set up, with log in instructions. This will be sent to the personal email address we have on file for you.
The welcome message will look like this:
You will then need to click on the link to log on. Please log on using your personal email address and the temporary password provided. For future log ins, you can continue to use your personal email address or your GoAssemble Username.
You can not log into GoAssemble with your SSAFA email address
Two-Factor Authentication
Two-Factor Authentication (2FA) is enabled as standard when your GoAssemble account is created. You can edit your 2FA settings to send the authentication code to either your personal email or phone, or you can use an authentication app. Please review the Two-Factor Authentication guidance for details of how to do this.
New Email Address
When your GoAssemble account is created you will be given a GoAssemble email address: [email protected]. There may be some variation if your name combination already exists in the system. This email address can be used to email internally and externally.
Your Profile
On GoAssemble you will have your own profile where you can update your own personal details, and you will have the ability to email, internally and externally, via the GoAssemble messaging system. Expenses will also be claimed via GoAssemble. Once logged in to you will also be able to access training courses in Learning Base and all policies, procedures and guidance you need to perform your role, therefore no longer needing to access SSAFAnet.
Your Role Title
For some this transition will mean a change to your role tile or who directly supervises your volunteer activity. Details are in the table below.
| Current Volunteer Role in SAVI | Volunteer Role in GoAssemble | Activity Point of Contact |
|---|---|---|
| Regional Chair | Regional Chair | Deputy National Chair |
| Branch Chair | Branch Chair | Community Engagement Manager |
| Branch Secretary | Branch Secretary | Branch Chair |
| Branch Treasurer | Branch Treasurer | Branch Chair |
| Branch Administration Coordinator | Community Engagement Volunteer | Branch Chair |
| Branch Training Coordinator | Community Engagement Volunteer | Branch Chair |
| Branch Recruitment Coordinator | Community Engagement Volunteer | Branch Chair |
| Branch Fundraising Coordinator | Community Engagement Volunteer | Branch Chair |
| Branch IT Coordinator | Community Engagement Volunteer | Branch Chair |
| Branch Fundraiser | Community Engagement Volunteer | Branch Chair |
| Divisional Secretary | Community Engagement Volunteer | Branch Chair |
| Divisional Treasurer | Community Engagement Volunteer | Branch Chair |
| Helper | Community Engagement Volunteer | Branch Chair |
| Caseworker | Caseworker | Regional Office |
| Visitor | Visitor | Regional Office |
| Digital Marketing Volunteer** | Community Engagement Volunteer | Branch Chair/Community Engagement Manager |
** Role currently being reviewed. Updates due October 2025.
Reporting Issues
If you have any issues logging in with the details you are provided in your welcome email, please email [email protected].
Once logged in, if you are experiencing problems with GoAssemble, that aren’t covered in the User Guides, you can use the “Talk to us” link on the right-hand side of the page in GoAssemble, this will connect you to the GoAssemble support team, who are best placed to help with technical issues.
If you are really struggling to resolve your issue, please contact [email protected].
Additional Guidance
There are multiple User Guides available.
There are training sessions available on the Learning Base, to register for one follow this guidance.