SSAFA Volunteer Knowledgebase

Migrating to GoAssemble

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All volunteer details will be migrated over to GoAssemble from SAVI, regardless of role. Below is a summary of key information relating to the migration process.

Welcome Email

You will receive a welcome email once your GoAssemble profile has been set up, with log in instructions.

The welcome message will look like this: 

You can not log into GoAssemble with your SSAFA email address

New Email Address

When your GoAssemble account is created you will be given a GoAssemble email address: [email protected]. There may be some variation if your name combination already exists in the system. This email address can be used to email internally and externally.

Your Profile

On GoAssemble you will have your own profile where you can update your own personal details, and you will have the ability to email, internally and externally, via the GoAssemble messaging system. Expenses will also be claimed via GoAssemble. Once logged in to you will also be able to access training courses in Learning Base and all policies, procedures and guidance you need to perform your role, therefore no longer needing to access SSAFAnet.

Your Role Title

For some this transition will mean a change to your role tile or who directly supervises your volunteer activity. Details are in the table below.

Current Volunteer Role in SAVI Volunteer Role in GoAssemble Activity Point of Contact
Regional Chair  Regional Chair  Deputy National Chair
Branch Chair  Branch Chair  Community Engagement Manager
Branch Secretary  Branch Secretary  Branch Chair
Branch Treasurer  Branch Treasurer  Branch Chair
Branch Administration Coordinator  Community Engagement Volunteer  Branch Chair
Branch Training Coordinator  Community Engagement Volunteer  Branch Chair
Branch Recruitment Coordinator  Community Engagement Volunteer  Branch Chair
Branch Fundraising Coordinator  Community Engagement Volunteer  Branch Chair
Branch IT Coordinator  Community Engagement Volunteer  Branch Chair
Branch Fundraiser  Community Engagement Volunteer  Branch Chair
Divisional Secretary  Community Engagement Volunteer  Branch Chair
Divisional Treasurer  Community Engagement Volunteer  Branch Chair
Helper  Community Engagement Volunteer  Branch Chair
Caseworker  Caseworker  Regional Office
Visitor  Visitor Regional Office
Digital Marketing Volunteer** Community Engagement Volunteer Branch Chair/Community Engagement Manager

** Role currently being redeveloped. Updates due August 2025.

Reporting Issues

If you have any issues logging in with the details you are provided in your welcome email, please email [email protected].

Once logged in, if you are experiencing problems with GoAssemble, that aren’t covered in the User Guides, you can use the “Talk to us” link on the right-hand side of the page in GoAssemble, this will connect you to the GoAssemble support team, who are best placed to help with technical issues.

If you are really struggling to resolve your issue, please contact [email protected].

Additional Guidance

There are multiple User Guides available. 

There are training sessions available on the Learning Base, to register for one follow this guidance.

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