SSAFA Volunteer Knowledgebase

Serving Community Team Service Breakdown

Updated on

Type of Support What will be delivered Who will deliver it How will people engage How often they will engage Where will it be delivered

 

Grant Giving

 

Community grants to benefit the serving community.

 

Small one-off individual grants to serving personnel and family members for urgent, unexpected financial need.

 

 

Grant Giving Volunteer with grant giving guidance.

 

Through referrals via Grant Request Forms, promoted in local community or given out by volunteers or local SSAFA Regional Office.

 

Dependent on grant referrals

 

Virtually, by telephone and occasionally in person (if visiting grant recipient such as a local school/community centre for example)

 

 

Fundraising

 

Local events, sponsored activities, stalls and stands, raffles, competitions. Organising local events or attending local events to raise funds and awareness.

 

Events and Fundraising Coordinator and Fundraising Volunteer

 

Training: fundraising awareness session and links to digital team for social media guidance

 

Through Families Days, local events, local units, community centres, word of mouth, using social media for awareness

 

Dependant on fundraising programme of events

 

In person

 

 

Community Connection Activities

 

Group activities to bring communities together to alleviate loneliness and isolation

 

Community Connection Champion

 

Training: Community Connection training

 

Through one-off events or a series of planned activities

 

Dependant on type of activity

 

In person

Virtually

 

 

Practical and emotional support

 

 

Support includes being a listening ear to a member of the serving community or a family, practical help such as a lift to an appointment for someone who can’t drive or help with other tasks.

 

 

 

Community Volunteer Coordinators and Community Volunteers

 

Training: Community Volunteering Course

 

 

Through an MS referral form

 

 

Dependant on number of referrals

 

 

In person or virtually

 

Awareness

 

Engagement with the chain of command, serving community, local organisations

 

Chair Training: awareness of SSAFA through attending the Chair’s Induction

 

Through coffee mornings, meetings, online stakeholder meetings, Families Days

 

Dependant on frequency of events and meetings

 

In person or virtually

 

Finance

 

Processing of community and individual grants, fundraising monies and volunteer expenses

 

Finance Coordinator Training: Treasurer course

 

Through SCT

 

Dependant on grant requests etc – weekly if busy SCT

 

Online

 

Social media

 

Raising awareness of activities, fundraising, competitions and community events, as well as promoting recruitment of new volunteers.

 

Digital Marketing Volunteer Training and guidance through SSAFA’s digital team

 

Reaching the serving community through local Facebook groups and pages connected to the local serving community

 

Dependant on event schedule/plans

 

Online

Previous Article Serving Community Teams - Terms of Reference
Next Article SSAFA BRAVE Standards