| Overview of SCT Service and role specific induction | - Overview of the role and how it works.
- Local or service specific statistics and the impact of the role.
- Contact details – (line manager, Regional Office, Safeguarding etc. as appropriate)
- Give details of existing volunteers within the SCT and their roles and local point of contact.
- Give more details information about Grant Giving process (for Admin Coordinator, Finance Coordinator, Grant Giving Volunteer), Community Volunteering process and training required (CV/CVC), Community Connection Champion (CCC) role, training required, and related Community Connection funding.
- Chat about keeping Serving Community Support Team (SCST) informed of good news stories/events etc, for us to share on social media and in the Serving Community Newsletter.
- Unique selling point of where SCT funds are spent (grants), marketing materials, risk assessments, public liability insurance, PR team, fundraising team, Sum Up machines/ QR code fundraising stickers.
- Discuss banking mandate (Finance Coordinator role) and availability of QR code stickers for fundraising.
- Annual Returns statistics.
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| Organisational structure and key contacts | - Who’s Who: Introduction via Chair to other SCT volunteers.
- Overview of SSAFA’s organisational structure, including line manager and key points of contact.
- Roles & Responsibilities: Explanation of who does what within the organisation to help volunteers understand how different teams support each other.
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| SSAFA overview | - What SSAFA Does: Brief introduction to SSAFA’s Specialist Welfare Services, including:
- SCTs - Support for Gurkhas - Mentoring Services - SSAFA branches
- Caseworking
- Community Engagement
- Regional Marketing
- Regional Offices
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| SSAFA values, standards and volunteer agreement | On GoAssemble, all volunteers will need to read and sign the Welcome to SSAFA and Volunteer Agreement. This will include: - SSAFA’s BRAVE Values: Introduction to SSAFA’s core values and how they guide our work.
- Code of Conduct and professional boundaries: Expectations around behaviour and professionalism.
- Volunteer Agreement.
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| Practical information | - Health & Safety Handbook for Volunteers and working safely.
- Overview of key policies and where to find them.
- Support Channels: What to do if things aren’t going well—how to contact your Chair or the Serving Community Support Team.
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| Volunteer Commitment and Tenure | - Volunteer role hours, times, flexibility, meetings.
- Tenure Policy: What to expect if you need to take a break or step back from volunteering.
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| Support and supervision | - Overview of the support and supervision on offer, including expectations about volunteer engagement with the process and who will provide this.
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| Volunteer recognition | - Reward & Recognition - explain about:
- Long Service Awards. - Gildea Awards: Volunteers can nominate peers and staff for outstanding contributions. |
| IT and systems introduction | - Systems Overview: Introduction to the platforms and tools volunteers will use – Go Assemble, Learning Base. as appropriate
- Marketing Hub: What’s available, including SSAFA merchandise and communications documents.
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| Training requirements | - Mandatory Training: What’s required and when refreshers are due.
- Role-Specific Training: Additional training relevant to your role.
- Ongoing Development: Opportunities for further learning and development.
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| Next steps | - Your Chair will schedule a follow-up to see how you’re getting on.
- Networking Opportunities: Information on events or meet-ups organised by SSAFA or your SCT.
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| Information for Finance Coordinator | - · Discuss banking mandate and availability of QR code stickers for fundraising.
- · Annual Returns – expectations.
- · Volunteer expenses.
- · Grant payments.
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