| Volunteer Role | SCT Chair |
|---|---|
| Frequency of inductions (i.e. first Monday of each month and times etc.) | Induction given just after interview of each volunteer |
| Method of delivery (face to face / Teams / hybrid etc.) | Teams |
| Named lead / role | Charlotte / Nikki |
What will be covered
| Topic | Further Detail |
|---|---|
| Existing Volunteers, and Recruitment | Give details around existing volunteers within the SCT and their roles, any actions required re training, GoAssemble updates etc. Explain importance of all volunteers being known to SSAFA, applications via website / GoAssemble. |
| Specific SCT processes | Give information about Grant Giving process, Community Volunteering process, Community Connection Champion role and related Community Connection funding. |
| Finance / Fundraising | Discuss banking mandate and availability of QR code stickers for fundraising. |
| Go Assemble and Learning Base | Information about GoAssemble, training available re GA, volunteer training requirements / expectations, and other training available on Learning Base. |
| Serving Community News / Social Media | Chat about keeping Serving Community Support Team (SCST) informed of good news stories / events etc, for us to share on social media and in the SC News. |
| Fundraising and Events | Unique selling point of where SCT funds are spent (grants), marketing materials, risk assessments, public liability insurance, PR team, fundraising team, Sum Up machines / QR code fundraising stickers. |
| Serving Community Support Team and shared inbox | Info about colleagues in the SCST, how they can support and where to ask questions / signpost via shared inbox. |
| Other points of contact in SSAFA | Local Regional Office, Regional Manager (RM), Regional Chair (RC), Community Engagement Manager (CEM), Regional Marcomms Manager (RMM), Volunteer Experience (VE) team, Marketing Hub. |
| Volunteer Knowledge Base | Information about where to find SCT service information, wider SSAFA information, resources and policies etc. |
| Other stages of Chair Induction and requirements of Chair, previous Chair handover checklist | Chair's Induction, Chair's Conference, AMM, Annual Returns. Discuss previous Chair's handover checklist (if available) to go over local knowledge / contacts etc. |
| Topic | Further detail |
| Recruitment | Recruitment within VCJS is carried out on an as-needs basis and involves advertising the role, conducting interviews and because of the low numbers we can manage each volunteer individually. |
| Casework | All cases, financial and non-financial are supported via the Wales RO team. We operate a shared VJCS mailbox allowing for oversight and continuity. |
| Supervision | Volunteers attend Clinical Supervision every six weeks (or more often if needed) and we maintain regular contact through individual phone calls. |
| Volunteer Safety Handbook | Introduce the Volunteer Safety Handbook and ensure volunteers have access to a copy and become familiar with its contents. |