This article is for all volunteers based overseas. It explains what support is available through the Individual Assistance Programme (IAP), who is eligible and how to access the service. If you find an error in this article or have a question about its content, please contact the relevant department via the designated departmental contact.
Tip: Bookmark this article in your browser so you can easily find the information whenever you need it.
What is the Individual Assistance Programme (IAP)?
The Individual Assistance Programme (IAP) is provided by Health Assured, an external service provider. It offers SSAFA volunteers and eligible family members access to confidential wellbeing support and practical information on a range of everyday life issues.
Support is available 24 hours a day, 365 days a year.
Who can use the programme?
The programme is available to all SSAFA volunteers and eligible family members, including:
- Your spouse or partner.
- Your siblings, parents and legal dependants aged 16 or over who live in your household.
- Your legal dependants aged 16-21 who do not live in your household, provided they live in the UK and are in full-time education.
What’s included?
The programme offers:
- 24/7 telephone support: Unlimited access to a confidential helpline, providing immediate support from qualified therapists.
- Counselling: Up to eight counselling sessions, either in person or online, in the UK, Ireland and overseas.
- Legal information: Guidance on a range of issues, including motoring, consumer matters, family matters, dependant care, wills and commercial matters.
- Wellbeing resources: Access to wellbeing videos, mini health checks and personalised wellbeing plans to support your health and home life.
How do I access the programme?
Overseas access to the Individual Assistance Programme (IAP) is provided through ComPsych, Health Assured's international partner.
Step 1: Register for an account
- Follow this link and visit the ComPsych GuidanceResources portal.
- Select your country and preferred language.
- Click Register and enter the code: HealthAssuredEAP
- When prompted for Company, Organisation or Location Identification, enter: SSAFA
- Follow the registration instructions using your personal email address.
Step 2: Choose how you'd like to access support
Once registered, you can choose from three options, depending on the type of support you need.
1. Connect Me – Speak to an expert
If you know what you want now, the Connect me option offers our quickest path to care. With as little as two clicks, you can connect immediately with an expert or schedule appointments for services.
2. Guide Me – Find the right support
Have an idea of what would help but could use some assistance finding it? The Guide me option quickly assesses your area of need and directs you to the care options, tools, and resources most appropriate to your focus area. In just a few clicks, you can navigate one of more than 1,000 path options that lead to a variety of solutions, all tailored to your needs.
3. Assess Me – Explore your wellbeing needs
Sometimes you may not be sure what the problem is and need help evaluating possible resources and solutions. In such cases, you can choose Assess me, our most extensive care path. This option first guides you through a brief well-being assessment, which evaluates your needs across six primary care pillars: Mental, Emotional, Physical, Social, Legal, and Financial. The platform then measures and benchmarks your results and provides a series of personalised, multistep Well-Being Plans tailored to your specific areas of need.
An alternative to explore the platform
For a more traditional experience, you can always visit ‘Browse all services’ and quickly view all the platform has to offer.
