This article is for all volunteers based in the United Kingdom and the Republic of Ireland. It explains what support is available through the Individual Assistance Programme (IAP), who is eligible and how to access the service. If you find an error in this article or have a question about its content, please contact the relevant department via the designated departmental contact.
Tip: Bookmark this article in your browser so you can easily find the information whenever you need it.
What is the Individual Assistance Programme (IAP)?
The Individual Assistance Programme (IAP) is provided by Health Assured, an external service provider. It offers SSAFA volunteers and eligible family members access to confidential wellbeing support and practical information on a range of everyday life issues.
Support is available 24 hours a day, 365 days a year.
Who can use the programme?
The programme is available to all SSAFA volunteers and eligible family members, including:
- Your spouse or partner.
- Your siblings, parents and legal dependants aged 16 or over who live in your household.
- Your legal dependants aged 16-21 who do not live in your household, provided they live in the UK and are in full-time education.
What’s included?
The programme offers:
- 24/7 telephone support: Unlimited access to a confidential helpline, providing immediate support from qualified therapists.
- Counselling: Up to eight counselling sessions, either in person or online, in the UK, Ireland and overseas.
- Legal information: Guidance on a range of issues, including motoring, consumer matters, family matters, dependant care, wills and commercial matters.
- Wellbeing resources: Access to wellbeing videos, mini health checks and personalised wellbeing plans to support your health and home life.
How do I access the programme?
You can access the programme through the Wisdom Wellbeing app, the online portal or by calling the confidential telephone helpline directly.
Option 1: Wisdom Wellbeing app
- Download the Wisdom Wellbeing app from either the Apple Store or Google Play.
- Enter the access code MHA360204
- Create an account using your personal email address.
- Select your areas of interest to personalise the wellbeing resources in your feed.
Option 2: Online portal
If you prefer to use a computer:
- Visit the Wisdom Wellbeing website: https://wisdom.healthassured.org/home.
- Enter the access code MHA360204 and create an account using your personal email address.
- You can then choose the categories of interest to personalise the resources in your personal feed.
Option 3: Telephone helpline
For confidential mental health and wellbeing support, call: 0800 012 1473. The helpline is available 24 hours a day, 365 days a year.
Tip: Save this number in your phone so it's readily available whenever you need support.
Frequently asked questions (FAQs)
For more information about the programme, please refer to the FAQs provided by Health Assured.