If you have any content related queries, feedback, suggested amendments, or update requests for any content found on the Volunteer Knowledgebase, or the Welfare Operations section of the employee SOP ScreenSteps site, please use the contact details below to direct your query to the relevant team.

If the issue is urgent or could affect service delivery, compliance, data protection, safeguarding, or beneficiary safety, please make this clear when raising the query and follow any existing escalation process.

If you are preparing content that relates to more than one department, use the contact list below to identify the relevant teams and collaborate with them before publishing when required.

This contact list is for content-related queries only. Technical issues, access problems, system errors, or account permissions should be raised through the usual IT support route.

Any requested changes will need to be reviewed or approved by the relevant content owner before they are published.

Content queries or feedback could cover:

• factual inaccuracies
• outdated process steps
• missing guidance
• unclear wording
• broken links
• duplicate or conflicting articles

Before raising a query, please search the relevant ScreenSteps site to check whether the answer is already available or whether a related article already exists.

When raising query or providing feedback regarding content please include:

• a clear subject line: “ScreenSteps content query – [article title]”
• the title of the article you are referring to
• the link to the article you are referring to
• the exact location of the error within the article e.g. the heading or section where it appears
• a clear explanation of what the issue is e.g. broken link, inaccurate content
• identify any related articles that may be affected by the query or update request, if known.

You can also use the contact details provided to request an article if a topic has not been covered. Before requesting an article, please check whether the answer is already available by searching the relevant ScreenSteps site using key terms linked to your question.

When making an article request please be as specific as possible by providing the information below, to ensure the article can be created to fully address the gap.

Please to include:

• a clear subject line: “New ScreenSteps article request – [topic]”
• proposed topic/title
• intended audience
• reason the article is needed
• related existing articles, if any
• any source materials or approved process documents

The listed contact should be used to confirm ownership, accuracy, or required amendments. The relevant contact will review the query or request and direct it to an appropriate member of the team to action. You may be contacted to provide further details if necessary. They may advise on the appropriate next steps if the query sits outside their area.

If you are unsure which contact is most appropriate, please speak to your manager, who can help direct your query.