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Getting Started at SSAFA
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Departments & Specialist Services
Veterans in the Criminal Justice System (VCJS)
Updated on
Sep 11, 2025
Please follow this link to learn more about our
VCJS service.
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What is a Serving Community Team?
Getting Started at SSAFA
Welcome to SSAFA
15
Who we are at SSAFA: our Mission, Vision & Values
Our BRAVE Standards
Volunteer Code of Conduct
Volunteer Commitment
SSAFA's History
Welfare Operations Services Overview
Overview of Employee Roles & Responsibilities
Meet Volunteer Experience Team
SSAFA Welfare Operations Organigrams
Volunteer Safety Handbook
What is NDP?
Getting Started with ScreenSteps: A Guide for Readers
Who to Contact About ScreenSteps Content: Departmental Owners and Support Contacts
Contact Details - Key SSAFA Contact
Volunteer Insurance
Departments & Specialist Services
11
Community Engagement
SSAFA Mentoring
Veterans in the Criminal Justice System (VCJS)
What is a Serving Community Team?
Events team
Forces Additional Needs and Disability Forum (FANDF)
Forcesline, SSAFA
Glasgow's Helping Heroes
Gurkha Services, SSAFA
Marketing Hub
Media and public relations (PR)
Meet Your Regional Team Packs - For Caseworkers
14
For Caseworkers in Scotland
For Caseworkers in the North East and Yorkshire Region
For Caseworkers in the North West Region
For Caseworkers in the East of England Region
For Caseworkers in the East Midlands Region
For Caseworkers in the West Midlands Region
For Caseworkers in Wales
For Caseworkers in the South West Region
For Caseworkers in the South East Region
For Caseworkers in the London Region
For Volunteers in Northern Ireland
For Volunteers in Republic of Ireland
For Volunteers in Overseas
Meet Virtual Casework Team pack
Meet Your Regional Team Packs - For Branch Volunteers
9
For Branch Volunteers in Scotland
For Branch Volunteers in the North Area
For Branch Volunteers in the Central Area
For Branch Volunteers in Wales
For Branch Volunteers in the South West Area
For Branch Volunteers in the South East and London Area
For Volunteers in Northern Ireland
For Volunteers in Republic of Ireland
For Volunteers in Overseas
Meet Your Team Packs - Specialist Services
1
Meet Serving Community Support Team pack
Useful Information
6
Armed Forces Abbreviations
SSAFA Jargon Buster
Volunteer Application Process
SSAFA Royal Charter
FAQs for New Volunteers
The SSAFA Archive
Other Resources
Volunteer Support
Reward & Recognition
Volunteer Learning Base and Training Courses
GoAssemble User Guides
Volunteer role descriptions and induction plans
Suggestion Box
Organisational Initiatives
Welfare Operations Quarterly Service Activity Report
NDP Rollout Information Archive
SSAFA Policies & Guidance
Caseworking
Compass
Northern Ireland and Republic of Ireland Casework
Overseas Casework
Branch handbook
Mentoring
Serving Community Teams
Veterans in the Criminal Justice System (VCJS)
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