What is the Network Delivery Project (NDP)?
NDP is SSAFA's plan to improve how we support our beneficiaries and volunteers. Aiming to develop a sustainable model that will deliver:
High quality and consistent welfare support, by transforming our welfare delivery.
Strengthen, grow and support our network of volunteers.
Ensure SSAFA remains sustainable and effective into the future, to weather the challenges that we now face.
Why?
NDP was created to address the challenges that SSAFA faces, these being:
- The increasing complexity of need from our beneficiaries.
- Increased regulations.
- Changing volunteer trends.
- Financial pressures.
Key Aspects
Some of the key aspects of NDP are as follows:
- Caseworkers continue to be the key contact for our beneficiaries, being supported by the Regional Office who manage and oversee all casework activities.
- Volunteers and employees share the workload to provide the best support possible for our beneficiaries.
- Branches focus on providing a sense of community and belonging for all SSAFA volunteers, as well as representing SSAFA in their local communities through community engagement and fundraising activities.
- Volunteers are supported by their regional employee team, as well as by central employees across directorates.
After a successful trial period the NDP model is being rolled out across all of SSAFA, this process is ongoing and will continue through to the end of June 2026.
If you wish to read more about the context of NDP, follow this link to to the NDP Background.
Further NDP information, can be found in the NDP Information Hub of your SSAFA Volunteer Knowledgebase.