You may hear the term NDP being used as you become active in your role. The below article gives you an overview of what NDP refers to.
What was the Network Delivery Project (NDP)?
NDP is SSAFA's plan to improve how we support our beneficiaries and volunteers. Aiming to develop a sustainable model that will deliver:
High quality and consistent welfare support, by transforming our welfare delivery.
Strengthen, grow and support our network of volunteers.
Ensure SSAFA remains sustainable and effective into the future, to weather the challenges that we now face.
The roll-out of the NDP model was completed in June 2026. We are now embedding the new working model across the network.
Why?
NDP was created to address the challenges that SSAFA faces, these being:
- The increasing complexity of need from our beneficiaries.
- Increased regulations.
- Changing volunteer trends.
- Financial pressures.
Key Aspects
Some of the key aspects of NDP are as follows:
- Caseworkers continue to be the key contact for our beneficiaries, being supported by the Regional Office who manage and oversee all casework activities.
- Volunteers and employees share the workload to provide the best support possible for our beneficiaries.
- Branches focus on providing a sense of community and belonging for all SSAFA volunteers, as well as representing SSAFA in their local communities through community engagement and fundraising activities.
- Volunteers are supported by their regional employee team, as well as by central employees across directorates.
If you wish to read more about NDP, follow this link to to the NDP Background.
Further NDP information, can be found in the NDP Information Hub of your SSAFA Volunteer Knowledgebase.