SSAFA Volunteer Knowledgebase

Support & Supervision - Our pledge to volunteers

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SSAFA volunteers are the life blood of our charity, providing vital frontline services that ensure we can be there for the Armed Forces community. We hope to empower and encourage you to be the best you can be for our beneficiaries. In return we ask you to be an ambassador of SSAFA and to align what you do with our BRAVE standards. 

SSAFA will support you to be happy in your role 
  • Together, we will strive to be a trusted source of support for serving personnel, veterans, and their families in their time of need. 
  • We will say thank you, often, and recognise your contribution to what we do. 
  • We want you to always feel welcome and able to share your ideas.  
  • We will provide the training and resources that you need to conduct your role, and we will encourage you to learn and grow. 
  • We will ensure that you know who to ask for help or information, and how to speak with someone in a timely way. 
  • We will check-in with you regularly to offer guidance and support. 
  • We ask you to care for yourself too, and we will provide resources to help you stay well. 
  • We know that you are a volunteer, and you have other commitments too; thank you for what you do. 

Welcome to your volunteer role at SSAFA.

During your time here, you can expect at least one mandatory 1-1 per year with a named point of contact who has a responsibility for you in your role. SSAFA may also ask you to participate in clinical supervision, group support and additional check-in meetings where required. We will always endeavour to do these at a time to suit you.

Your key SSAFA staff member is:   
Their contact number is:   
Agreed frequency of 1-1s:   
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