Our branches are an integral part of SSAFA’s success. With a visible presence in local communities, they raise vital awareness of and funds for our work. They also provide a supportive and enriching community for our volunteers. This role is specific to SSAFA’s operations in France, reflecting the unique local operating environment while remaining an integral part of the wider SSAFA organization.

You will provide peer support for caseworkers within your branch. You will play a key role in building confidence, competence, and a sense of community around caseworkers, enabling them to deliver high quality casework and thrive in role.

You will support the branch executive team in developing and delivering the branch vision and plans, coordinating events and activities and communicating with branch volunteers and other stakeholders to build a successful and supportive branch community. 

• Signposting potential clients to the Regional Office.
• Providing remote and in-person support to caseworkers from across your region, answering process and systems questions where appropriate.
• Sharing local knowledge that can be harnessed in support of beneficiaries.
• Allowing new/returning caseworkers to shadow your own case visits when requested.
• Keeping the Regional Office team informed of any caseworker support needs you identify.
• Referring volunteers to the regional office team for case specific questions.
• Act as a point of contact in all matters of the branch, including enquiries from potential volunteers.
• Communication with caseworkers and branch volunteers through GoAssemble, ensuring people are kept up to date with news, events and activities and sharing success.
• Creating a welcoming, inclusive and diverse environment to ensure all volunteers feel valued and supported. 

• Active SSAFA caseworker with at least 6 months recent experience, up to date with training and checks.
• Friendly and approachable, with good listening skills.
• Great written and verbal communication skills.
• Basic IT skills, and frequent user of Assemble and Mosaic systems.
• Keeping up to date with SSAFA news, service updates and training.
• Be a positive SSAFA role model, promoting our values and BRAVE standards.

• Use your skills, knowledge, and experience to benefit and support others.
• Expand your SSAFA network by connecting with others.
• Ongoing support from your Regional Office team, Volunteer Development Manager, and the wider SSAFA community. 

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.