| Organisational structure and key contacts | - Who’s Who: Overview of SSAFA’s organisational structure, including line manager and key points of contact.
- Roles & Responsibilities: Explanation of who does what within the organisation to help volunteers understand how different teams support each other.
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| SSAFA overview | - What SSAFA Does: Brief introduction to SSAFA’s services, including:
- Support for Gurkhas
- Specialist Caseworkers (SCTs)
- Local Branches
- Mentoring Services
- Volunteer Opportunities: Highlight other roles so new volunteers have a wider understanding of what SSAFA does.
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SSAFA values and standards
| - BRAVE Values: Introduction to SSAFA’s core values and how they guide our work.
- Code of Conduct and professional boundaries: Expectations around behaviour and professionalism.
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| Practical information | - Health & Safety Handbook for Volunteers and working safely.
- Overview of key policies and where to find them.
- Support Channels: What to do if things aren’t going well—how to contact your Volunteer Development Manager (VDM) or other support staff.
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| Volunteer Commitment and Tenure | - Volunteer Agreement: Discuss the agreement and ask a few questions to ensure understanding.
- Tenure Policy: What to expect if you need to take a break or step back from volunteering.
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| Support and supervision | - Overview of the support and supervision on offer, including expectations about volunteer engagement with the process and who will provide this.
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| Volunteer recognition | - Reward & Recognition - Explain about:
- Long Service Awards.
- Gildea Awards: Volunteers can nominate peers and staff for outstanding contributions.
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| IT and systems introduction | - Systems Overview: Introduction to the platforms and tools volunteers will use – Go Assemble, Learning Base. MOSIAC etc. as appropriate.
- Marketing Hub: What’s available, including SSAFA merchandise and communications documents.
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| Training requirements | - Mandatory Training: What’s required and when refreshers are due.
- Role-Specific Training: Additional training relevant to your role.
- Ongoing Development: Opportunities for further learning and development.
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| Next steps | - 3-Month Check-In: We’ll schedule a follow-up to see how you’re getting on.
- Networking Opportunities: Information on events or meet-ups organised by branches or services.
- Additional Training: Discuss any further training that may be useful after settling in.
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| Role specific induction | - Housekeeping: Where applicable, cover practical details relevant to the role (e.g. workspace, equipment).
- Overview of the role and how it works.
- Local or service specific statistics and the impact of the role
- Contact details – (line manager, Regional Office, Safeguarding etc. as appropriate).
- All cases, financial and non-financial are supported via the Wales RO team. We operate a shared VJCS mailbox allowing for oversight and continuity.
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