Attached here for download is a PDF of the below document:
1. VDM Team Notification
- VDM team contacts Regional Office (RO) to confirm volunteer is ready.
2. Initial Contact
- RO sends welcome email to volunteer.
- Email includes request to arrange induction meeting.
3. Induction Meeting Scheduled
- Volunteer responds with availability.
- RO and volunteer agree on a date/time.
4. Induction Meeting Held
- Covers Volunteer Caseworker Induction Content Plan, including:
- Importance of volunteer Caseworkers to SSAFA
- SSAFA Wales casework statistics
- Role of the RO / How RO supports Caseworkers
- Operating hours & contact details
- Introduction to RO staff
- Client referral pathways
- Progression: remote → face-to-face casework
- Working with digitally illiterate clients (QEH Address)
- RCC and Caseworker buddy system
- Volunteer Knowledgebase / Screen Steps
- Professional boundaries
- Risk & Personal Safety
- Visit Checklist
- Safety Questions
- Risk Register
- Casework supporting documentation
- Quality assurance
- Private OT Assessments
- Taking a break from volunteering
- Expenses (bank details update)
- Remote Caseworker Drop-In Sessions
- Confirm travel distance for face-to-face casework
- Dot’s Pastoral Check-in
- Introduce the Volunteer Safety Handbook and ensure volunteers have access to a copy and become familiar with its contents
5. Post-Induction
- Volunteer begins first two remote cases.
- If comfortable, progresses to face-to-face visits.
6. Progress Updates
- RO sends updates on volunteer’s progress to Dot.