This article is for all colleagues at SSAFA. It explains how we can all play a part in creating a stronger, more inclusive culture. If you find an error in this article or have a question about its content, please contact the relevant department via the designated departmental contact.
Being an active bystander means noticing behaviour that is discriminatory and choosing to intervene and challenge it rather than ignore it. It can take courage to speak up in the situation.
This could include microaggressions and other discriminatory behaviour: everyday comments, questions or actions that can make someone feel uncomfortable, excluded or judged because of who they are. They may be intentional or unintentional, and sometimes the person responsible may not realise the impact of their behaviour.
Speaking up isn't always easy. People may find it difficult to challenge these behaviours for a range of reasons. However, when no one acts, the behaviour may continue and, in some cases, become seen as acceptable, while the person affected may feel isolated.
How can you be an active bystander?
Firstly, assess the situation to make sure it is safe for you to respond and consider the most appropriate course of action. Remember that the person may not realise the impact of their behaviour.
- Recognise what's happening – notice behaviour that may be inappropriate or discriminatory.
- Consider the impact – think about how the behaviour may be affecting someone, even if no offence or harm was intended.
- Decide how you can help – don't assume that someone else will step in. Consider what you can safely and appropriately do.
- Take action and intervene – choose a way to challenge the behaviour or support the person affected.
Speaking up can take different forms
Your intervention can take a range of forms, such as:
Check in with the person affected privately and ask if they would like support.
Challenge the behaviour if you feel comfortable and it is safe to do so.
Ask a question that encourages someone to think again about what they have said or done.
Redirect the conversation or help move it away from inappropriate comments.
Ask others for support if you don't feel comfortable responding alone.
Report or escalate the situation through procedures outlined in the Equality, Diversity and Inclusion Policy.
This list is not exhaustive.
Even a small action can make a difference. Speaking up, checking in with someone or seeking support can all help create a welcoming and inclusive environment where everyone at SSAFA feels respected and valued.