The Culture review is a live project which is evolving. Here you will find the latest updates on the project.
Since publishing the Culture Review Report, we have been working hard to build the right foundations for long term, sustainable change. It is all about honouring the report’s findings to ensure our next actions truly address the outlined challenges. This means: focusing on rebuilding trust, consistency and connection.
What has changed already?
Creating the right ‘conditions’ for sustainable change is absolutely key – it’s the groundwork that ensures the programme is credible and realistic. So, that’s where we started:
Governance
In designing clear governance and decision-making structures, we make sure culture is owned across the organisation, rather than delegated to a small group of people. For example:
• A Culture Transformation Lead role, dedicated to the Culture transformation programme has been established. With extensive experience of working with a wide range of organisations, across different sectors, on culture transformation – supporting meaningful change, Elicia Mollineau-Lowden oversaw the "feedback phase" of this complex programme. Elicia leaves us at the end of July to pursue another opportunity and we wish her every success in the future. Recruitment to the role is underway.
• A Culture Steering Group is being established comprising our CEO, Directors, Culture Transformation Lead and Culture Ambassador representatives.
• There is also a Culture Working Group – coordinating and supporting delivery activity.
• And our Culture Ambassador Network, comprising people from across SSAFA are involved in developing the draft action plan before helping to introduce it to everyone.
Culture Action Plan
The Culture Action Plan is being co-created by people across SSAFA, to offer recommendations about how best to respond to the report’s findings.
In aiming to build a unified One SSAFA, our ambition is to see everyone working and volunteering with our organisation feeling:
• Connected by shared purpose and standards.
• Supported by better systems and ways of working that enable people to thrive.
• Strengthened by trust based behaviours and transparent communication.
• Sustained through modern governance, technology and practices that improve accountability and impact.
During July, the Culture Transformation Programme entered the feedback phase. Colleagues from across SSAFA had the opportunity to share their views on the proposed actions within the draft Culture Action Plan. Thank you to everyone who participated in a feedback session facilitated by our Culture Ambassadors or submitted feedback through the survey. Your insights, experiences and suggestions are invaluable, and all feedback is now being carefully considered as we finalise the Culture Action Plan.