Recent updates
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Leavers Process
Updated onArticleThere are 2 routes in which a Volunteer can initiate the Leavers Process. This guide will detail both routes so that as a Volunteer Manager you can follow the steps for each.
Go Assemble Assemble Supervisor Guides My Team
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Procurement and Tendering Policy
Updated onArticleSSAFA wants to achieve the best value for money from all purchases and at all times. This means purchases need to be in the correct quality, quantity and within the Scheme of Delegation Framework (see Appendix 3).
Knowledge Base SSAFA Policies & Guidance SSAFA Policies
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Antecedent Regiment List
Updated onArticleThe Antecedent Regiment List is useful when caseworking with Army clients. It helps you to identify which of the Regimental Benevolence Funds are relevant, as this can be hard to identify with the various amalgamations over the years.
Knowledge Base Caseworking Guidance
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Privacy Notice for SSAFA Workers and Volunteers
Updated onArticleWe are SSAFA, the Armed Forces charity and are the Data Controller of your personal data. Our legal and working tittles are: Soldiers, Sailors and Airmen and Families Association Forces Help: Registered charity in England and Wales (210760), Scotland (SC038056) and the Republic of Ireland (20202001) SSAFA Forces Help SSAFA, the Armed Forces charity SSAFA is a company registered as: Soldiers, Sailors and Airmen and Families Association - Forces Help: company number: RC000571 SSAFA Forces Help Enterprise Limited, registration number: 02493614 SSAFA Family Health Services, registration number: 03137764 We refer to these companies as ‘SSAFA’ collectively throughout this Notice. They are each a controller of your personal data but have a single point of contact for you as set out in this Notice.
Knowledge Base SSAFA Policies & Guidance Volunteer Policies
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Donations Acceptance and Refusal Policy
Updated onArticleSSAFA’s day-to-day charitable activities and operating costs are funded through diverse income streams including individuals, trusts and foundations, corporate partners and statutory funders. SSAFA also raises funds through the sale of branded merchandise and from cause-related marketing (‘commercial participation’) partnerships. This document describes those principles that are applied when engaging, or seeking to engage, in fundraising activities on behalf of SSAFA, and when accepting or refusing charitable donations or income in exchange for services provided or goods sold. This document also describes for our supporters, funders, regulators and the wider public, the principles on which SSAFA bases its reputation for fairness, transparency and its policy for accepting or refusing donations. This policy requires that all fundraising and income generation activities undertaken by, and on behalf of, SSAFA must abide by the Code of Fundraising Practice in particular, and charity law in general. It should be read in conjunction with the guidance procedure located here - https://ssafanet.ssafa.org.uk/policiesandguidance/Documents/Ethical%20Fundraising%20Procedure.pdf. This sets out the approvals process that is followed when making a decision under this policy. Under this policy, SSAFA’s Council of Trustees delegates authority to the Fundraising, Marketing & Communications Director and FMC directorate, and in doing so is assured that these principles inform and regulate its due diligence and donations approval process. In exceptional circumstances, or where the case is deemed to represent a financial, regulatory or reputational risk to SSAFA, decisions will be referred to Council for approval.
Knowledge Base SSAFA Policies & Guidance SSAFA Policies
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How to access encrypted emails - Egress Switch Secure Email
Updated onArticleThis guidance is for all SSAFA Volunteers and Employees, and explains how to view emails sent to you by an organisation who are using the Egress Switch Secure Email software for data security purposes.
Knowledge Base Caseworking Guidance
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SSAFA Client Authorisation to External Organisations
Updated onArticleThis form enables SSAFA volunteers and employees to act on behalf of a SSAFA client to request personal/sensitive information from an external organisation. Information that might otherwise be withheld, due to General Data Protection Regulations (GDPR).
Knowledge Base Caseworking Forms and Templates
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Who do I call?
Updated onArticleRegional point of contact for beneficiaries and other stakeholders, and flexible support to volunteers to provide a consistent, timely and quality casework and signposting service for the Armed Forces community.
Knowledge Base NDP Policies and Procedures Guidance
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Casework Risk Guidance
Updated onArticleTo provide guidance on how to identify, analyse, mitigate, manage and record risks that have been identified at any point during the SSAFA Volunteer Operations client casework process. It relates to Volunteer Operations Caseworkers and Regional Office Employees.
Knowledge Base Caseworking Guidance
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Public-Facing Complaints Policy
Updated onArticleAt SSAFA, we are committed to providing the best possible experience to all individuals and stakeholders who engage with our services and activities. We understand that concerns and issues may arise from time to time, and we value feedback as an opportunity to improve. This policy outlines our approach to handling complaints across various departments, including Community Healthcare, HR (Human Resources), Fundraising, Marketing and Communications, Facilities, Estates, Finance, Volunteer Operations and Social Care Services including Social Work, Adoption, RAF Personal Support and Mentoring.
Knowledge Base SSAFA Policies & Guidance SSAFA Policies