Recent updates
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Regional Office Contact Details
Updated onArticleRegional point of contact for beneficiaries and other stakeholders, and flexible support to volunteers to provide a consistent, timely and quality casework and signposting service for the Armed Forces community.
Knowledge Base Caseworking Forms and Templates
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Occupational Therapy referral form for The OT Practice (TOTP)
Updated onArticleAll mobilty equipment cases require the client to have an Occupational Therapy assessment by a qualified OT. Should you wish to use The OT Practice then please use the form below - if you have any questions then your Regional Office can support you.
Knowledge Base Caseworking Forms and Templates
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SSAFA Data Collection Form
Updated onArticleThis form is for Caseworkers to use when client verbal consent has been gained by the Regional Office (RO).It can be used to collect the client information for Mosaic Stage 2 'Application for Assistance' - it is the a Form A without the section 2 'Declaration' as this has been performed by the RO.It is for internal use only, and should not be sent to the client for completion.
Knowledge Base Caseworking Forms and Templates
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Casework Supporting Documentation Guidance
Updated onArticleThis guidance is to support you as the caseworker to identify the supporting documents that should be attached to a case.It covers the most regularly requested types of support only, and recognises that you will sometimes have cases where using your expertise you identify that additional supporting documents will be required. Please also refer to The Assistance Providers Matrix – this gives an overview of core assistance providers policy limits and supporting documentation requirements.
Knowledge Base Caseworking Guidance
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Mosaic Attachment Naming Convention
Updated onArticleTo ensure a clear naming format of supporting documents attached to SSAFA cases, enabling efficient identification by all parties.
Knowledge Base Caseworking Guidance
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How to request a Volunteer SSAFA ID card on Assemble
Updated onArticleSSAFA ID cards are not compulsory but can be ordered by volunteers if required. In-date, volunteer ID cards reassure beneficiaries, and others by distinguishing card holders as legitimate SSAFA representatives.
Go Assemble Assemble User Guides My profile
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How to claim expenses?
Updated onArticleVolunteers are not expected to be out of pocket due to their volunteering activities with SSAFA. We strongly recommend that you claim any expenses on a monthly basis.
Go Assemble Assemble User Guides Expenses
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How to update my bank details
Updated onArticlePlease make sure you keep your bank details on Assemble up to date at all times, as any expenses claimed will be payed into that bank account.
Go Assemble Assemble User Guides My profile
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Social Media Policy
Updated onArticleSocial media is any digital tool that allows users to quickly create and share content (words, images video) with the public. It is a digital communication tool that allows us to develop relationships with existing stakeholders (SSAFA branches, service delivery partners, beneficiaries, and followers) and reach new audiences. Examples of social media include Facebook, Twitter, LinkedIn and Instagram.
Knowledge Base SSAFA Policies & Guidance Volunteer Policies
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How to approve expenses?
Updated onArticleSubmitting expenses for approval will trigger a notification to the named supervisor. As a manager, you can view claims awaiting approval at any time from 'Expenses\Waiting my approval' or for your team via 'Assigned to my team'.
Go Assemble Assemble Supervisor Guides Expenses