Recent updates
-
Vetting Guidance
Updated onArticleA criminal record check generates a record of a person's criminal convictions and/or cautions, and depending on the level of check, any other information deemed relevant by the Police.
Knowledge Base SSAFA Policies & Guidance Vetting Guidance
-
Caseworker’s Report - Best Practice Guidance
Updated onArticleThis guidance is for SSAFA Caseworkers to support you when writing your Caseworker’s report. It provides details on the contents that the assistant providers expect to find in a Caseworker’s report and the principles that make an excellent Caseworker’s report.
Knowledge Base Caseworking Guidance
-
The role of your Community Engagement Coordinator
Updated onArticleNDP trial regions are supported by a Community Engagement Co-ordinator. The key role and responsibilities are as follow:
Knowledge Base Branches General Information
-
Branch Structure
Updated onArticleSubject to Impact Assessment and Role Definitions
Knowledge Base Branches General Information
-
Community Engagement
Updated onArticleBranches already providing vital community engagement and awareness-raising activities in their local community. All activity helps to deliver SSAFA’s mission to be a trusted source of support for serving personnel, veterans and their families in their time of need.
Knowledge Base Branches General Information
-
Branch Purpose
Updated onArticleBranches provide vital community engagement and awareness-raising activities in their local community, in order to deliver SSAFA’s mission to be a trusted source of support for serving personnel, veterans and their families in their time of need.
Knowledge Base Branches General Information
-
Matrix of Assistance Providers Requirements
Updated onArticleThe document below is provided to SSAFA by a group of the core Assistance Providers on a yearly basis to support with our casework. It gives an overview on their policy limits for certain categories of casework and details as to the supporting documentation that they require.
Knowledge Base Caseworking Forms and Templates
-
Complaints Policy
Updated onArticleSSAFA, The Armed Forces charity is committed to providing a positive experience for people who work on behalf of and come in contact with the charity. However, there may be times when they are dissatisfied with the organisation, or the support offered or provided and wish to make a complaint. Not all issues are part of a formal complaints process and sometimes people will simply want to record a comment or give a compliment; these are equally important. We actively encourage feedback and use all feedback as an opportunity to learn about our strengths and to understand our weaknesses. This helps us to inform and improve the experience of those delivering and receiving support from us.
Knowledge Base SSAFA Policies & Guidance SSAFA Policies
Article also found in:
-
Staff who also Volunteer Guidance
Updated onArticleSome SSAFA paid staff may wish to volunteer alongside their paid role. While SSAFA does not want to discourage this, it is important that in order to distance the volunteering from the paid work, the volunteer role should be substantially different to the paid role.
Knowledge Base SSAFA Policies & Guidance Volunteer Policies
-
Email policy
Updated onArticleSSAFA accepts that the use of email is a valuable and necessary business tool. However, incorrect use of this facility can have a negative impact upon employee productivity and the reputation of the business. This policy sets out in a non-exhaustive way some of the key concepts of email use that all SSAFA's people - employees, volunteers, temps, contractors - are expected to abide by. This policy extends upon the basics in the overarching IT Policy.
Knowledge Base SSAFA Policies & Guidance SSAFA Policies