Recent updates
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Environmental Policy
Updated onArticleSSAFA The Armed Forces Charirty is the UK’s oldest Armed Forces charity, with some 5,500 volunteers in its networks of branches and committees providing practical, emotional and financial support to anyone who has ever served and their dependants. SSAFA’s Health & Social Care Department is the charity’s commercial arm, which provides direct support to serving personnel and their families in the United Kingdom and overseas, through SSAFA Family Health Services. More than 100,000 people are helped every year, including currently serving personnel and veterans. Additional specialist services include housing; adoption; veterans in the criminal justice system; a confidential helpline for serving personnel, victim and witness support; short breaks and mentoring.
Knowledge Base SSAFA Policies & Guidance SSAFA Policies
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Data Protection Policy
Updated onArticleSSAFA, the Armed Forces charity takes its responsibilities with regard to the management of the requirements of the UK General Data Protection Regulation, as tailored by the Data Protection Act 2018 (“UK GDPR”) very seriously. This policy sets out how we manage those responsibilities. SSAFA obtains, uses, stores and otherwise processes personal data relating to data subjects that include: applicants, for employed and volunteer roles; current and former trustees, employees, volunteers, contractors and consultants; both former and current clients and beneficiaries; former, current and potential supporters; users of our website; and our various business-related contacts and suppliers. This policy therefore seeks to ensure that we: are clear about how personal data must be processed and SSAFA’s expectations of all those who process personal data on its behalf. comply with the UK ‘s and all other relevant data protection laws and with good practice. protect SSAFA’s reputation by ensuring the personal data entrusted to us is processed in accordance with the relevant laws and data subjects’ rights. protect SSAFA from risks of personal data breaches and other breaches of data protection law.
Knowledge Base SSAFA Policies & Guidance SSAFA Policies
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Counter Fraud, Bribery and Corruption Policy
Updated onArticleThis policy applies to all SSAFA volunteers, including trustees and employees. The use of the term ‘third party’ throughout this document means all individuals and organisations we may come into contact with during the course of our activities; it includes actual and potential beneficiaries, customers, suppliers, distributors, business contacts, agents, advisers, politicians, political parties, government, public bodies and their representatives and officials. Part One sets outs out our collective responsibilities; Part Two provides information and guidance on how to recognise and deal with fraud, bribery and corruption issues.
Knowledge Base SSAFA Policies & Guidance SSAFA Policies
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Conflicts of Interests Policy (Trustees)
Updated onArticleThis document condenses Charity Commission guidance and rules contained within SSAFA's Royal Charter to ensure that trustees to know into one policy and explains the procedure they must follow to fulfill their legal obligations. Conflicts of interest include conflicts of loyalty, which can occur where trustees are also trustees or directors of other SSAFA organisations, trustees of other military charities, or where a decision relates to a trustee’s local branch. New procedures include: prospective trustees to be asked about potential conflicts of interest and their answers declared to Council; a standard agenda item at the start of each Council meeting for trustees to declare actual or potential conflicts of interest; conflicts of interest to be managed using a three-step process, ‘identify, protect and record’; trustees to complete a declaration of interests form; Senior Staff Officer to maintain a register of interests. The Charity Commission will intervene where it has concerns about trustee misconduct or mismanagement or if there is a risk to SSAFA property. The regulatory consequences of making a decision subject to a conflict of interest largely depend on the nature and severity of the conflict, its impact on SSAFA and the ability of trustees to resolve the problem and operate in line with their legal duties. Any failure to implement fully the actions required by the Charity Commission and our Royal Charter is likely to be regarded as misconduct or maladministration and may lead to heavy fines and/or prosecution.
Knowledge Base SSAFA Policies & Guidance SSAFA Policies
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Eligibility for SSAFA Support
Updated onArticleThis guidance will help you identify who is eligible for SSAFA support.The frequently asked questions section gives further details around some of these groups.
Knowledge Base Caseworking Guidance
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Information Management and Retention Policy
Updated onArticleThis policy sets out the required processes that all SSAFA employees and volunteers must adhere to when creating, holding, using, retaining and disposing of information and data, in all forms (paper-based copies, digital and online records).
Knowledge Base SSAFA Policies & Guidance Volunteer Policies
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How to view and accept a casework ‘task’ on Go Assemble - Caseworkers
Updated onArticleThis document will guide you through how to view and accept a casework ‘task’ on Go Assemble (GA). The example used is completing a client visit for the purposes of casework.
Knowledge Base Caseworking Guidance
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How to take a break from volunteering
Updated onArticleVolunteers may take a break for several reasons. With SSAFA, volunteers are able to take a break for up to 18 months.
Go Assemble Assemble User Guides My profile
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Update contact information
Updated onArticleHere you can view, amend and update your phone number, postal address, email address and emergency contacts.
Go Assemble Assemble User Guides My profile
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Returning from a break Process
Updated onArticleThere are 3 routes in which a Volunteer can initiate the Returning from a Break Process. This guide will detail all 3 routes so that as a Volunteer Manager you can follow the steps for each.
Go Assemble Assemble Supervisor Guides My Team