Recent updates
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Taking a break Process
Updated onArticleThere are 2 routes in which a Volunteer can initiate the Taking a Break Process. This guide will detail both routes so that as a Volunteer Manager you can follow the steps for each.
Go Assemble Assemble Supervisor Guides My Team
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Regional Office Verbal Consent - Caseworker Guidance
Updated onArticlePurpose:
Knowledge Base Caseworking Guidance
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Caseworker Visit Checklist Guidance
Updated onArticleAs a caseworker the majority of clients whom you meet face to face will be welcoming, friendly and grateful for your time as a SSAFA caseworker. As an organisation we wish to make sure that you are as supported and secure as possible when meeting clients.
Knowledge Base Caseworking Guidance
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Caseworker Visit Checklist
Updated onArticlePlease follow the link below to access the checklist.
Knowledge Base Caseworking Forms and Templates
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Arranging a Client Visit Process - Caseworker
Updated onArticleWhen you accept a case on Go Assemble, within 1 working day the Regional Office will allocate the Mosaic case to you. This process list gives step by step detail from this point to just prior to your visit with the client.What happens after you have accepted a case on Go Assemble: You will receive an automated email from Mosaic into your Go Assemble email confirming that the case you agreed to on Go Assemble has now been allocated to you in Mosaic Log into Mosaic using the link in Go Assemble On Mosaic the case will appear in your ‘incoming’ work ‘start’ the case This takes you to stage 2 'Application for Assistance' and by clicking on the 'SSAFA - Triage' tab you can read the full client triage information recorded by the Regional Office Within the triage information you can check that 'verbal consent' has been obtained as this removes the need for you to complete a hardcopy Form A with the client Where any form of caseworking risk has been identified you will be told of this in the triage information - ensure that you are content with the recommended mitigations The Regional Office is there to support you so if you require clarification or have queries or concerns please contact them via Go Assemble or by phone
Knowledge Base Caseworking Guidance
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SSAFA Photography Process
Updated onArticleThis document will outline the process related to photography at SSAFA. The Fundraising, Marketing and Communications (FMC) take ownership of the process.
Knowledge Base NDP Policies and Procedures Procedures
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Home Visits and Personal Safety leaflet
Updated onArticlePlease click on the link below to access the leaflet.
Knowledge Base Caseworking Guidance
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Vetting Check Guidance
Updated onArticleAs the volunteer role you are considering applying for involves working with children/young people and/or adults at risk, it is not covered by the provisions in the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975.
Knowledge Base SSAFA Policies & Guidance Vetting Guidance
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Change Control Procedure
Updated onArticleThis document outlines the processes to be followed for implementing system changes or fixes within the Network Delivery Project programme (NDP) or any alteration of critical systems and/or processes, IT hardware or software, telephony or network infrastructure. It is the responsibility of all staff and managers that these procedures are followed. No change authorisation = no change takes place.
Knowledge Base NDP Policies and Procedures Procedures
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Training
Updated onArticleCompleting a training module
Go Assemble Assemble User Guides My profile