SSAFA Volunteer Knowledgebase

Recent updates

• Military Wives Choirs

  Article

  Updated on May 21, 2026

• Welfare Operations Services Overview

  Article

  Updated on May 20, 2026

  Article also found in:

  • Casework /  Caseworking / General Information
  • Branches and community engagement /  Branch handbook / Wider SSAFA services
  • Branches and community engagement /  Branches / General information

• Guidance for Branch Contact Volunteers

  Article

  Updated on May 20, 2026

• Setting an out of office

  Article

  Updated on May 20, 2026

• Feedback Phase

  Article

  Updated on May 19, 2026

• 19 May 2026: Update: How to contact the Volunteer Experience team

  Article

  Updated on May 19, 2026

• Details of the Casework Process

  Article

  Updated on May 18, 2026

• Casework Reviews (Previously Known As Quality Assurance Checks)

  Article

  Updated on May 18, 2026

  Article also found in:

  • Casework /  Northern Ireland and Republic of Ireland Casework / Republic of Ireland
  • Casework /  Northern Ireland and Republic of Ireland Casework / Northern Ireland
  • Casework /  Overseas Casework / Thailand
  • Casework /  Overseas Casework / Germany

• SSAFA Jargon Buster

  Article

  Updated on May 14, 2026

  Article also found in:

  • Volunteer Handbook /  Getting Started at SSAFA  / Useful Information

• 14 May: Continuing the Conversation - Introducing the new Branch Handbook

  Article

  Updated on May 14, 2026