SSAFA Volunteer Knowledgebase

Recent updates

• Welfare Operations Services Overview

  Article

  Updated on May 20, 2026

  Article also found in:

  • Volunteer Handbook /  Getting Started at SSAFA  / Welcome & Introduction
  • Knowledge Base /  Caseworking / General Information
  • Volunteer Handbook /  Branch Handbook / Wider SSAFA Services

• Guidance for Branch Contact Volunteers

  Article

  Updated on May 20, 2026

  Article also found in:

  • Volunteer Handbook /  Branch Handbook / Training and Volunteer Development

• Branch Connection - Guide for Service Volunteers

  Article

  Updated on May 20, 2026

  Article also found in:

  • Knowledge Base /  Branches / Guidance
  • Knowledge Base /  Caseworking / Casework Overview under NDP
  • Volunteer Handbook /  Getting Started at SSAFA  / Welcome & Introduction

• Guidance for Branch Chairs: Connecting non-Community Engagement Volunteers with Branches

  Article

  Updated on May 20, 2026

  Article also found in:

  • Knowledge Base /  Branches / Guidance
  • Volunteer Handbook /  Branch Handbook / Volunteer Managers

• Setting an out of office

  Article

  Updated on May 20, 2026

• 19 May 2026: Update: How to contact the Volunteer Experience team

  Article

  Updated on May 19, 2026

• Details of the Casework Process

  Article

  Updated on May 18, 2026

• Casework Reviews (Previously Known As Quality Assurance Checks)

  Article

  Updated on May 18, 2026

  Article also found in:

  • Knowledge Base /  Overseas Casework / France
  • Knowledge Base /  Northern Ireland and Republic of Ireland Casework / Republic of Ireland
  • Knowledge Base /  Northern Ireland and Republic of Ireland Casework / Northern Ireland
  • Knowledge Base /  Overseas Casework / Thailand

• Community Marketing news

  Article

  Updated on May 18, 2026

• Stationery and office supplies

  Article

  Updated on May 18, 2026