Recent updates
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Matrix of Assistance Providers Requirements
Updated onArticleThe document below is provided to SSAFA by a group of the core Assistance Providers on a yearly basis to support with our casework. It gives an overview on their policy limits for certain categories of casework and details as to the supporting documentation that they require.
Knowledge Base Caseworking Forms and Templates
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Complaints Policy
Updated onArticleSSAFA, The Armed Forces charity is committed to providing a positive experience for people who work on behalf of and come in contact with the charity. However, there may be times when they are dissatisfied with the organisation, or the support offered or provided and wish to make a complaint. Not all issues are part of a formal complaints process and sometimes people will simply want to record a comment or give a compliment; these are equally important. We actively encourage feedback and use all feedback as an opportunity to learn about our strengths and to understand our weaknesses. This helps us to inform and improve the experience of those delivering and receiving support from us.
Knowledge Base SSAFA Policies & Guidance SSAFA Policies
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Staff who also Volunteer Guidance
Updated onArticleSome SSAFA paid staff may wish to volunteer alongside their paid role. While SSAFA does not want to discourage this, it is important that in order to distance the volunteering from the paid work, the volunteer role should be substantially different to the paid role.
Knowledge Base SSAFA Policies & Guidance Volunteer Policies
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Email policy
Updated onArticleSSAFA accepts that the use of email is a valuable and necessary business tool. However, incorrect use of this facility can have a negative impact upon employee productivity and the reputation of the business. This policy sets out in a non-exhaustive way some of the key concepts of email use that all SSAFA's people - employees, volunteers, temps, contractors - are expected to abide by. This policy extends upon the basics in the overarching IT Policy.
Knowledge Base SSAFA Policies & Guidance SSAFA Policies
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Why do we Fundraise?
Updated onArticleEach Year we aim to raise approx £11 million through a variety on income streams. SSAFA have recruited a team of professional fundraisers who specialise in the various areas of income generation.
Knowledge Base Branches General Information
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Community Engagement
Updated onArticleBranches already providing vital community engagement and awareness-raising activities in their local community. All activity helps to deliver SSAFA’s mission to be a trusted source of support for serving personnel, veterans and their families in their time of need.
Knowledge Base Branches General Information
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The role of your Community Engagement Coordinator
Updated onArticleNDP trial regions are supported by a Community Engagement Co-ordinator. The key role and responsibilities are as follow:
Knowledge Base Branches General Information
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Branch Structure
Updated onArticleSubject to Impact Assessment and Role Definitions
Knowledge Base Branches General Information
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Branch Purpose
Updated onArticleRaise awareness of SSAFA Increasing beneficiary reach Volunteer recruitment and retention Attract financial support Household name
Knowledge Base Branches General Information
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IT Policy
Updated onArticleTo ensure that everyone understands their responsibility for the appropriate use of information technology (IT) resources including SSAFA owned or leased systems and equipment and personal equipment. This policy aims to protect all users by minimising risks and providing clarity on the behaviours expected and required by SSAFA. It sets out a framework within which we must conduct our business and explains how we maintain compliance. The policy is supported by a further information document, with more detailed advice, for users.
Knowledge Base SSAFA Policies & Guidance Volunteer Policies