SSAFA Volunteer Knowledgebase

Recent updates

Mosaic Helpdesk
Article

Updated on Dec 24, 2025

Knowledge Base Caseworking General Information
Handling Difficult Situations - Beneficiary Behaviour
Article

Updated on Dec 23, 2025

Knowledge Base Caseworking Casework Guidance
Eligibility for SSAFA Support
Article

Updated on Dec 23, 2025

Knowledge Base Caseworking Casework Guidance
Definitions of Cases, Visits and Enquiries
Article

Updated on Dec 23, 2025

Knowledge Base Caseworking Casework Guidance
Caldicott Principles
Article

Updated on Dec 23, 2025

Knowledge Base Caseworking Casework Guidance
Arranging a Client Visit
Article

Updated on Dec 23, 2025

Knowledge Base Caseworking Casework Guidance
Almonisation Process, Order of Almonisation
Article

Updated on Dec 23, 2025

Knowledge Base Caseworking Casework Guidance
Guidance for Nominators
Article

Updated on Dec 17, 2025

Volunteer Handbook Reward & Recognition Guidance for Nominators (2025)
Fundraising Code of Practice
Article

Updated on Dec 15, 2025

Knowledge Base SSAFA Policies & Guidance SSAFA Policies
Article also found in:
- Volunteer Handbook / Branch Handbook / Fundraising
Volunteer Commitment
Article

Updated on Dec 15, 2025

Knowledge Base SSAFA Policies & Guidance Volunteer Policies
Article also found in:
- Volunteer Handbook / Handbook Essentials / Volunteer Essentials
- Volunteer Handbook / Branch Handbook / Getting started