SSAFA Volunteer Knowledgebase

SSAFA Mentoring Resource

Updated on

Any referrals are to be made by RMC's

Contacts
Job Title
Name Telephone Mobile Email
Service Manager
Clare Bain +44 20 4582 8358
+44 7384 458 983
[email protected]
Service Coordinator
Sian Thomas +44 20 4582 9931
[email protected]
South West RMC
Tricia Darke +44 20 4582 9741 +44 7826 671 351 [email protected]
South East RMC
Aneira ap Rees
+44 7973 511 225
[email protected]
Midlands + Wales RMC
Naomi Kerrison +44 20 4582 9772 +44 7385 433 261 [email protected]
North West RMC
Jess Harriman +44 20 4582 8335 +44 7387 253 456 [email protected]
North East, Scotland + N Ireland RMC Wendy Brown +44 20 4582 8624 +44 7887 453 050 [email protected]
Regional Resources
South West
Entrain (Salisbury)

Veterans – Entrain Space

Accommodation
HIVE Portsmouth

HIVE Directory: Support For Veterans | HIVE Portsmouth
Launchpad

Providing Homes
The Hub

HUB - Armed Forces Hub South West
Forces Connect

Delivering the Armed Forces covenant - Forces Connect South West
Devon Forces Family

Home - Devon Forces Family
The Not Forgotten

The Not Forgotten
Rock2Recovery

Home - Rock2Recovery / Saving Lives, Changing Lives
NHS Somerset Armed Forces Team

Armed Forces - NHS Somerset ICB

Veteran access to NHS services + local veteran's events in Somerset
South East
Drug and alcohol service

Armed forces support | The Matthew Project

Norfolk + Suffolk
Interview Prep

How To Ace Your Interview | RHACC | Richmond | London UK

Free course - London
Emmaus - housing

Emmaus Norfolk & Waveney - Homeless Charity
King Edward VII's Hospital

About the Centre for Veterans’ Health | King Edward VII's Hospital

Centre for Veterans' Health coordinates all healthcare for service personnel, veterans, their spouses, widows and civil partners.

(Grants, Pain Management Program etc.)
NIDAS

Home - NIDAS - Nottinghamshire Independent Domestic Abuse Services
AVES Housing - London

Veterans | Aves Housing

Supported housing to vulnerable ex-Armed Forces Personnel
Taxi Charity

Taxi Charity for Military Veterans | London

International trips, day trips, trasport to attend fundraising events, and special days out to catch up with friends and comrades.
StreetLink London

StreetLink - Connecting people sleeping rough to local services

For anyone sleeping rough in London
St Giles - South London

St Giles London - St Giles

Support around: Child Criminal Exploitation; Knife Crime; Women's services; Tackling Poverty; Employment
London SSAFA branch

London Central | SSAFA
HIVE Info Centres near you

HIVE Information Centres | The British Army
Veterans Aid

Are you in crisis?

Housing
Veteran Accommodation - Kent

Housing And Care For Veterans And Families | Royal British Legion Industries
Housing Advice - Kent

Veterans' Housing Advice Project | Citizens Advice Medway | Kent, UK

Advice and support on finding and sustaining accommodation for those coming out of any branch of the UK Armed Forces.
The Bridge For Heroes

Activities

Community activities - Kings Lynn
Porchlight - Kent

Mental health, physical health, wellbeing | Porchlight
Kent training courses

CXK Services for Young People - Vocational Training Programmes
City Veterans CIC

City Veterans CIC - Supporting Military Resettlement and Service Charities
Armed Forces Network

Armed Forces Network
Breakeven - counselling for gambling

Breakeven: free counselling help for gambling related harm
Together Co

Loneliness Charity Brighton & Hove, Sussex - Together Co

In Brighton, the Together Co receives funding from the Army Benevolent Fund to run monthly social events for lonely or isolated veterans, connecting them with the volunteers for friendship, practical help, and community activities.

East of England - Female Online Group

Midlands

Mental Health High Intensity Service

Wales
Housing advice

Housing advice - Shelter Cymru
Mental health support

Home - Veterans Wales
Mental health support

Home - Change Step Wales
Woody's Lodge

Armed Forces Support | Woody’s Lodge

Supporting, Mentoring and Signposting Veterans, Emergency Services, Reservists, and their families
Wales Gov - service leavers guide

Get support as a Serving member of the Armed Forces, veteran or family member | GOV.WALES
Bulldogs Veteran Support

Veteran Support
C.A.L.L Mental Health Helpline

C.A.L.L. Mental Health Helpline For Wales
North West
Veterans Garage - Drop In

Veterans Garage Drop In Centre (Manchester) – Association of Service Drop-In Centres

Breakfast, lunch and dinner.
Healthier Heroes

Healthier Heroes CIC
Gambling support

Gambling-Related Harms
Veterans HQ

Support for You - Veterans HQ — Veterans HQ
Speak house Liverpool

Our Locations - Launchpad
Wigan and thrive and together program for the NW

HOME - Armed Forces HQ
Employment - Veterans into Logistics

Veterans
Veterans In Communities

Veterans In Communities - Veterans in Communities supporting Army, Navy and RAF personnel
Tom Harrison House

About – Tom Harrison House

Specialist addiction recovery programme for UK Armed Forces veterans
Domestic Abuse - Male Survivors

We Are Survivors - Break the silence
Broughton House

Home - Broughton House Care

Retirement homes for veterans.
North East
North East Veteran Recovery College

North East Veterans Mental Health Services
Veterans RV

Veterans RV: Your pathway into work and entrepreneurship

Business support for ex-services personnel
Changing Step - Drop In Centre

Changing Step (North East) – Association of Service Drop-In Centres
East Durham Veterans

Veterans Charity | East Durham Veterans Trust | East Durham England
Newcastle Rugby Foundation

Newcastle Rugby Foundation - Newcastle Falcons

They quite often have veterans activities, attached is the current programme they are recruiting for.
Food - North Tyneside

The Bay Foodbank
The Viking Boat Co.

Home - The Viking Boat Co.

The Viking Boat Co. (formerly Plane Sailing for Heroes C.I.C) is a not-for-profit community enterprise situated in the heart of Darlington. Our purpose is to help ex-military personnel develop mental resilience and coping strategies to counter the effects of PTSD, anxiety, stress, loneliness, and isolation to help them lead active and fulfilling lives in their community.
Hull 4 Heroes

Hull 4 Heroes – | UK Veterans Charity | Supporting Those Who Served
Walk & Talk Groups

Red Balloons
Abuse
Women's Aid

Women's Aid
Respect

Domestic Abuse Helpline for Men

Men's Advice Line
Refuge

Homepage - Refuge National Domestic Abuse Helpline

For women and children
GALOP

The LGBT+ anti-abuse charity
Aurora

Abuse in the Armed Forces | Support Service | Aurora New Dawn
The Change Project

Domestic Violence Perpetrator Programmes Since 2006
ManKind

ManKind Initiative

Helping men escape domestic abuse based in Somerset
Nationwide recovery programme for veteran male survivors of DA

ACORN Recovery Programme for Male Survivors of Domestic Abuse
The Maggie Oliver Foundation

The Maggie Oliver Foundation - Home
(not for mentors to use)

Male Domestic Abuse Network

Practitioners Portal
Addiction
GamCare

GamCare - Founder of the National Gambling Helpline

Gambling Support In Your Local Area, Online Or Over The Phone. 24 Hours A Day, Every Day. TalkBanStop. Gambling Support Starts Here.
Combat Stress

Substance misuse

Our specialist substance misuse teams can give you advise on how and where to get help with alcohol or drug problems.
With You

Support for the Armed Forces Community

Tailored support for military personnel, veterans and their families who have challenges with drug or alcohol use.
CGL

Find a Change Grow Live service near you
GAMSTOP

GAMSTOP - Gambling Self-Exclusion Scheme
UK Addiction Treatment Centers

Substance abuse and military | Rehab for veterans | UKAT
Tom Harrison House

Tom Harrison House – Specialist Addiction Recovery for UK Veterans
Alcoholics Anonymous

Find a Meeting
Narcotics Anonymous

Narcotics Anonymous
Sex and Love Addicts Anonymous

S.L.A.A. UK
Criminal Justice System
Op Nova

Op NOVA
Prison Veterans Charity

Care after Combat | UK Veterans Charity | Prison Veterans Charity
Veterans In The Criminal Justice System

Veterans in the Criminal Justice System | SSAFA
Free Legal Advice

Veterans Legal Link Clinic | LawWorks

Child, Family, Housing, Welfare benefits, Service-related injuries or disease
JMW Solicitors

Amanda Marsh - JMW Solicitors

Amanda's specialisation is representing wounded, injured and sick military personnel across all service, veteran, and reservist communities, in making claims through the Armed Forces Compensation Scheme (AFCS).
Solicitors - Irwin Mitchell

Manchester Solicitors, Full-Service Legal Law Firm | Irwin Mitchell

Specialist in Military issues nationally, eg. compensation, injury, pension.
Forces Law

Forces Law - Independent legal services and advice
Employment/Training
Employers List

Defence Employer Recognition Scheme

Gold Award Holders

20241205_ERS_Gold_Award_Holders.ods
Silver Award Holders

20241205_ERS_Silver_Award_Holders.ods
Bronze Award Holders

View
OP Ascend

Op ASCEND | Forces Employment Charity
The Poppy Factory

Employability Help for Wounded & Sick Veterans - Poppy Factory
Forces Employment Charity

FEC
Life Works

Veteran Employment Support | Lifeworks
Walking with the Wounded

Veteran Employment Support | Walking With The Wounded

Practical Employment Programme
CXK Kent

CXK Services for Young People - Vocational Training Programmes
Office for Veterans' Affairs

Office for Veterans’ Affairs | Civil Service Careers

Great place to work for Veterans scheme
PGL Resettlement Training

PGL Resettlement Training – Resettlement Training
TUI Airline Cadet Programme

MPL | TUI Airline MPL Cadet Programe
Wings for Warriors

Wings for Warriors
Free Online Courses / Online Learning

Alison | Free Online Courses & Online Learning

Excellent resource for learning new skills e.g. mental health, IT etc.
Mission Motorsport

MISSION MOTORSPORT

Providing opportunities through Motorsport and the Automotive Industry
NRL

Armed Forces | NRL Rail
Siemens

Military 2 Rail programme
Career Transition Partnership

MOD CTP
BuildForce

Home - BuildForce
High Ground

Land-based Employment
Building Heroes - Construction

Building Heroes | Construction Skills Training
Access to Work

Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK

You can apply for:
  • a grant to help pay for practical support with your work
  • support with managing your mental health at work
  • money to pay for communication support at job interviews
Free phones/laptops for Veterans

Tom Howat Memorial Hardship Fund | Out Services
Free laptops

Free Laptops - Students & Adults On Universal Credit
Careers Advise

Careers advice - job profiles, information and resources | National Careers Service
Models for Heroes

Models for Heroes Model Making Charity

Hobby

Managing Workplace Change

Women and Manual Trades

Battle Back courses (RBL)

Call the contact centre (0808 802 8080) and they refer into the Recovery Services.

Family
FEC Families Programme

Families Programme

Forces Employment Charity - Families
Army Families Federation

Army Families Federation - Supporting Army personnel and families worldwide
RAF Families Federations

RAF Families Federation

Advice & guidance
Navy & Royal Marines Families Federation

NFF | Championing Royal Navy & Royal Marines families
Free Legal Advice

Veterans Legal Link Clinic | LawWorks

Child, Family, Housing, Welfare benefits, Service-related injuries or disease
RAF Benevolent Fund

Home Page
Naval Childrens Charity

Naval Childrens Charity – Supporting Naval Children since 1825
Holiday Breaks for RAF community - couples, groups, and families

RAF Association holiday breaks open to the RAF community < RAF Families Federation
Army Benevolent Fund

Army Benevolent Fund
Disability Living Allowance for children

Disability Living Allowance (DLA) for children: Overview - GOV.UK

You do not need a diagnosis to apply
Give Us Time

Give us time

Give Us Time takes commercially let accommodation donated by owners of holiday groups, hotels and holiday homes and matches them with military families in need of rest, rehabilitation and reconnection with their families.
Separation and divorce guide for military personnel spouses and partners

Separation and divorce guide for military personnel spouses and partners - GOV.UK
Turn to Starboard

Home - Turn to Starboard : Turn to Starboard

Starboard help serving and retired Armed Forces personnel, and their families, readjust after operational tours and assist them in meeting the unique demands placed on them by Service Life.

Finances

All referrals must go through your RMC

StepChange

Free Debt Advice. Get Help With Debt Today. StepChange
CAB

Help with debt
Help for Heroes

Take back control of your financial wellbeing | Help For Heroes

Financial wellbeing
DWP Armed Forces Champions

DWP_Flyer_ 0812-22_221212_161358.pdf
National Debt Line

Debt advice | Free debt advice | National Debtline
Financial aid - SSAFA

Link to regional hub contract information & branch referral form SSAFA Branch Referral form (1).xlsx
Free legal advice

Veterans Legal Link Clinic | LawWorks

Child, Family, Housing, Welfare benefits, Services-related injuries or disease
PIP Eligibility

Personal Independence Payment (PIP) points system
Universal Credit

Universal Credit: Eligibility - GOV.UK

Eligibility Checker
RBL - Benefits Advice

Finance Help | Your Feedback | Royal British Legion
Free Laptops

Free Laptops - Students & Adults On Universal Credit
Forces Pension Society

Forces Pension Society - Championing Armed Forces Pensions since 1946
ELCAS

ELCAS - Enhanced Learning Credits Administration Services
DWP How To Videos

Department for Work and Pensions (DWP)
Phones/Laptops for Veterans

Tom Howat Memorial Hardship Fund | Our Services
Phone Credit / Tablet / Phone

COMMUNICATIONS | the-veterans-charity
Free Debt Management Plans

Debt Management Plans (DMP)
Forces pension society

Forces Pension Society - Championing Armed Forces Pensions since 1946
Solicitors - Irwin Mitchell

Manchester Solicitors, Full-Service Legal Law Firm | Irwin Mitchell

Specialist in Military issues nationally, eg compensation, injury, pension.
JMW Solicitors

Amanda Marsh - JMW Solicitors

Amanda's specialisation is representing wounded, injured and sick military personnel across all serving, veteran, and reservist communities, in making claims through the Armed Forces Compensation Scheme (AFCS).
AFCS

Armed Forces Compensation Scheme (AFCS) - GOV.UK
Armed Forces Bikers Fund

Grants

Apply for a grant
Food

All referrals must go through your RMC

The Veterans Charity

FOOD SUPPORT | the-veterans-charity

On average, food orders are delivered within 24 hours of assessment.
Trussell Trust

Get emergency food | Trussell
SSAFA Crisis Food Vouchers
  • RMC can request internally as a one off
  • Assessment of need to take place with individual /family to ascertain the circumstances around being in financial crisis
Veterans Breakfast Clubs

AFVBC Armed Forces Veterans Breakfast Clubs (AFVBC)
Housing

All referrals must go through your RMC

Housing Advice
Centrepoint - Age 16-25 helpline

Speak to someone | Centrepoint
Centrepoint - How to make a homeless application

How to make a homeless application

HomelessLink

Preventing evictions and abandonment

Guidance for preventing evictions and abandonment
CAB Housing

Housing
Search Homelessness services

Homeless England
Royal British Legion

Housing - Guidance And Advice
Shelter Housing Advice Line

Housing advice from Shelter - Shelter England
CAB Phone Numbers

Contact us
STOLL

Apply for housing - The Stoll Foundation
HAIG

Apply for housing
Emmaus

Get help - Emmaus UK | refer a homeless person to Emmaus
Veterans Aid

Get help - Veterans Aid
Op FORTITUDE

Op FORTITUDE- Riverside Care and Support

Get in touch witth Op FORTITUDE

By phone
Phone: 0800 9520 774

Online
Website: Op FORTITUDE- Riverside Care and Support
The Amber Foundation

referral_form

Supported Housing &Homeless Support for Young Adults
RBLI

Housing And Care For Veterans And Families | Royal British Legion Industries
Entrain (Salisbury)

Veterans – Entrain Space

Accommodation
The Veterans Charity

EMERGENCY ACCOMMODATION | the-veterans-charity

Apply for emergency accommodation
Alabare

Alabaré Homes For Veterans - Supporting Homeless Veterans
Aves Housing

Veterans | Aves Housing

Aves Housing provice supported housing to vulnerable ex-Armed Forces Personnel
SpareRoom flatsharing

SpareRoom - the UK's No. 1 flatsharing site
LGBTQIA+
Fighting with Pride

Get Support

Fighting With Pridge supports the health and wellbeing of LGBT+ Veterans, service personnel and their families - in particular those most impacted by teh ban on LGBT+ personnel serving in the Armed Forces prior to January 2000.
LGBT Foundation

Knowledge Base Archive – LGBT Foundation

LGBT Foundation provide a wide range of services to support lesbian, gay, bisexual and trans people.
GALOP

Galop - the LGBT+ anti-abuse charity
Switchboard helpline

Homepage | Switchboard

You can discuss anything related to sexuality and gender identity.
Mental Health

All referrals must go through your RMC

Walking with the wounded

Tools to help veterans with mental health and wellbeing | Help For Heroes

Mental Health Care For Veterans and Families
Help for suicidal thoughts

Help for suicidal thoughts - NHS
Combat Stress

Mental health services for veterans | Combat Stress
Op Courage

Mental health support for veterans, service leavers and reservists - NHS
Head Up

Mental Health Awareness for UK Armed Forces | The Retreat

The Retreat will be uniquely non-militarised, holistic safe haven to help current and former members of thh Armed Forces recover their mental health and happier lives.
Samaritans

Contact Us | Samaritans

If you need someone to talk to, we listen. We won't judge or tell you what to do.
CALM

Campaign Against Living Miserably (CALM)
Together All

Whatever's on your mind, we're here - Togetherall
PTSD Resolution

PTSD Resolution Charity for UK Forces Veterans Mental Health
NHS mental health self help guides

Home :: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

NHS Foundation Trust
Counselling for veterans

Learn about our veterans' mental health therapy services | Help For Heroes
SHOUT

Shout - UK's 24/7 Crisis Text Service for Mental Health Support
RAF Listening & Counselling service

Listening & counselling service
Urgent Mental Health Help

Where to get urgent help for mental health - NHS
Breakfast Clubs

AFVBC Armed Forces Veterans Breakfast Clubs (AFVBC)
SEED - Eating Disorders

SEED.charity
Turn to Starboard

What We Do - Turn to Starboard : Turn to Starboard

Sailing training, RYA courses, Tall ship sailing, Zero to Hero training, Family sailing + Competitive racing.
Rock2Recovery

Rock2Recovery | Armed Forces Charity

Helpling + Coaching
Physical Health
Op RESTORE

Op RESTORE: The Veterans Physical Health and Wellbeing Service
Blesma

Military Charity for Limbless Veterans | Blesma

Supporting serving and ex-servicemen and women who have suffered life-changing injuries, lost limbs, or the use of their limbs, eye, or sight.
Concussion legacy foundation

Homepage | Concussion Legacy Foundation UK
AFCS

Armed Forces Compensation Scheme (AFCS)
Gurkha/Nepalese Healthcare ToolKit

Gurkha/Nepalese Healthcare Toolkit / हेल्थकेयर टूलकिट - Armed Forces Network
Joint Pain Programme

Joint Pain Programme | Nuffield Health
The Patient Advisory Liaison Service

What is PALS (Patient Advice and Liaison Service)?

This manages complaints against the NHS for example in delays of treatment.
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