Regional Office
Regional point of contact for beneficiaries and other stakeholders, and flexible support to volunteers to provide a consistent, timely and quality casework and signposting service for the Armed Forces community.
To email within Assemble, please copy and paste the mailbox in to an Assemble external message recipient field.
| Office | Where we cover | Mailbox |
|---|---|---|
| Wales | Wales region | [email protected] |
| Branch related queries | [email protected] | |
| East Midlands |
Derbyshire, Lincolnshire,
Leicestershire, Nottinghamshire and Northamptonshire |
[email protected] |
| Branch related queries | [email protected] |
National contacts
| Department |
What we do | Mailbox |
|---|---|---|
| NDP | Network Delivery Programme Office | [email protected] |
| Data governance |
GDPR, data breaches, privacy policy etc. |
[email protected] |
| Forcesline | Our team are here to listen and not to judge. |
[email protected] |
| Safeguarding | For any safeguarding queries, issues, training etc |
[email protected] |
| Complaints |
Vol Ops complaints |
[email protected] |
| Welfare: Casework Support Grants |
Provide information, guidance and support to Regional Offices and volunteers in relation to casework policy, complex cases, grant and fund requests to SSAFA via Mosaic/CMS2. The team can also assist with working with third party preferred suppliers, assistance providers and services. |
[email protected] |
| Commercial fundraising |
Questions about our commercial partners, contracts, products (inc. our online store and the SSAFA Christmas cards). |
[email protected] |
| Corporate fundraising |
The Corporate and Commercial Partnership team is responsible for developing mutually beneficial and long-lasting relationships
with corporate organisations. |
[email protected] |
| Legacy fundraising |
Legacy giving. Gifts in wills queries |
[email protected] |
| Supporter lead fundraising |
Individual, team and/or community supporter lead fundraising, etc. |
[email protected] |
| Events (paid entry challenge events, London Marathon
etc.) |
Our challenge events team for paid entry individual
and team challenges such as runs, rides, treks etc. |
[email protected] |
| Finance – Accounts |
For queries regarding invoices and expenses paid
centrally, as well as queries/requests related to branch investments. |
[email protected] |
| Finance – Annual Returns |
For all communications related to the Branch Annual
Financial Returns. |
[email protected] |
| Finance – Single Banking |
For all queries and support for the Bankline system,
debit cards, payment approvals and support for FMS. |
[email protected] |
| In memory | In memory donation queries, funeral collections,
memorial funds etc. |
[email protected] |
| Internal communications |
Group mailings, internal coms, SSAFAnet, Town Hall,
Viva Engage (previously Yammer) etc. |
[email protected] |
| Marketing (brand, design, logos etc.) |
Adverts, brand, design, imagery, logos, Marketing Hub, marketing collateral and stationery templates. |
[email protected] |
| Philanthropy |
Major donors | [email protected] |
| Press, P.R. and public affairs |
Celebrity, media relations, press, P.R. public affairs. |
Scotland, Wales, Ireland, North of England and overseas: [email protected] London, South of England and Midlands: [email protected] |